Customer Service Assistant

Co-Operative Energy Ltd; Bridgnorth, Kidlington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known retail cooperative in Bridgnorth seeks a Customer Service Assistant to enhance the shopping experience for customers. You will be responsible for ensuring that customers receive excellent service, replenishing stock, and maintaining a welcoming store environment. The ideal candidate will be customer-focused, approachable, and willing to work flexible shifts. The company offers employee discounts, health programs, and extensive holiday leave.

Benefits

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Development Plans

Enhanced Family Leave

Qualifications

• Experience in customer service roles is preferred but not mandatory.
• Ability to work flexible shifts including evenings and weekends.

Responsibilities

• Ensure customers have a fantastic store experience.
• Provide a speedy and convenient checkout process.
• Replenish stock for product availability.
• Maintain a welcoming and presentable store environment.

Skills

Customer focused

Effective communication

Enthusiasm

Resilience

Approachability

Job description

Being a Customer Service Assistant with Your Co-op is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends.

Some of your key responsibilities as a Customer Service Assistant would include:

• Going the extra mile to ensure customers have a fantastic store experience
• Providing customers with a speedy and convenient checkout process
• Replenishing stock to ensure customers can purchase our wide variety of products
• Ensuring the store is welcoming and presentable at all times

Who are we looking for?

Our ideal candidate will be:

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature

At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click apply! You may just be the candidate we are looking for and we believe in transferrable skills.

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!

Apply today! If you would like more information, please email our team at [e-mail]