Customer Service Advisor

APCOA PARKING UK; Aberdeen City; On-site; GBP 27,000; Full time

Job summary

A leading parking service provider is seeking a Customer Service Advisor for Aberdeen Airport. This full-time position involves serving customers, ensuring seamless experiences, and operating parking equipment. Candidates must possess excellent communication skills and the ability to work under pressure. The role features a 4 on 4 off shift pattern, extensive training, and development opportunities within a supportive team environment. Applicants need a full driving license and a passion for exceptional service.

Benefits

Full Uniform

Training and development

Company Pension

Employee discount scheme

Qualifications

• Passion for providing outstanding customer service.
• Ability to take initiative and make appropriate choices.
• Desire to succeed in the role.

Responsibilities

• Serve customers and ensure a seamless tailored experience.
• Familiarize with parking and pre-booking systems.
• Complete report sheets and log sheets as instructed.
• Maintain payment machines and entry/exit barriers.
• Conduct patrols in accordance with site KPIs.

Skills

Excellent team player

Great communication skills

Ability to work under pressure

Time keeping

Reliability

Job description

Theรับเงินบาท role

Customer Service Advisor - Aberdeen Airport – Full time 42 Hours Per Week- £26,863.20 Per Isn't Annum

We’re looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service within the Airport sector.

You’ll join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you’ll join a company that takes pride in its people.

As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast‑paced setting. You’ll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.

What you need to know before applying

This is a working shift pattern of 4 on 4 off, 12 hour shifts working days and nights.

Your key duties will include:

• Serving customers, ensuring they receive an easy and seamless tailored experience


• Understanding and being fully familiar with the parking equipment, pre‑booking system, ANPR system and other related equipment


• Completing report sheets and log sheets as instructed


• Carrying out intrinsically the basic maintenance of payment machines and entry and exit barriers


• Ensuring that patrols are carried out at all times in accordance with the sites KPI’s

Do you meet the Ideal Candidate?

Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?

Are you able to take initiative and make choices that are right for our customers?

Do you have a desire to succeed in your role?

We are looking for an excellent team player with great communication skills. Someone who possesses the skills toIEC work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety‑first mindset, then please apply today. We’d love to hear from you.

Benefits

• Full Uniform


• Training and development


• Company Pension


• Employee discount scheme

Full driving licence is essential

With exciting projects and an atmosphere of fostering and support, staff have the chances to fulfil their potential while aiming for excellence in their work.

We are focused on ensuring APCOA怎么玩 a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.