Customer Service Advisor — 12-Month FTC (Branch Network)

Yorkshire Building Society Group; Bromley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company in Bromley is looking for a Customer Service Advisor to join their team. You will focus on building meaningful relationships with members, helping them find the right financial products, and supporting them across various communication channels. The position offers the chance for personal development within a supportive and inclusive environment. Flexible working hours and a range of benefits including 25 days of holiday and a contributory pension plan are also part of the package.

Benefits

25 days holiday plus Bank Holidays

Performance bonus up to 15%

Up to 11% pension contribution

Private medical insurance

Access to self-service benefits portal

Qualifications

• No prior experience in financial services required.
• Must have a growth mindset and willingness to learn.

Responsibilities

• Build relationships with members and discover the right products for them.
• Communicate across multiple channels to support members.
• Focus on delivering exceptional customer service.

Skills

Empathy

Digital tools usage

Relationship building

Adaptability

Job description

A leading financial services company in Bromley is looking for a Customer Service Advisor to join their team. You will focus on building meaningful relationships with members, helping them find the right financial products, and supporting them across various communication channels. The position offers the chance for personal development within a supportive and inclusive environment. Flexible working hours and a range of benefits including 25 days of holiday and a contributory pension plan are also part of the package.