Customer Service Advisor

Swans Travel Group; United Kingdom; On-site; GBP 23,000 - 27,000; Part time

Job summary

A leading customer service company in the United Kingdom is looking for motivated Customer Service Advisors to join their team. This entry-level role offers flexible part-time hours and provides full training. Responsibilities include ensuring high-quality customer service and meeting performance targets. Benefits include 28 days of holiday, a company pension, and discounts at top brands.

Benefits

Full paid training and development

28 days holiday plus birthday off

Company pension

Discounts at top brands

Qualifications

• Good level of verbal and written communication skills.
• Basic telephony skill.
• Basic computer literacy skill.
• A positive approach to providing excellent customer service.

Responsibilities

• Ensuring exceptional customer service is provided to all customers.
• Achieve performance expectations aligned with KPIs.
• Operate within FCA regulations and company policies.

Skills

Verbal and written communication skills

Basic telephony skill

Basic computer literacy skill

Customer service orientation

Job description

Our client is looking to recruit several Customer Service Advisors to join a friendly team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career.

Pay & Shifts

• £23,809.50 to £26,190.45 per year bonus
• Full and part time roles available, between 8 am and 10 pm.
• Must be flexible, 5 days out of 7 – including weekends on a rotational basis.

Benefits

• Full paid training and development well support you every step of the way!
• Ongoing incentives to keep you motivated and rewarded.
• 28 days holiday (including bank holidays) + your birthday OFF with pay.
• A company pension to help secure your future.
• Discounts at top brands and much more!

Duties

• Ensuring exceptional customer service is provided to all customers, in line with the service department's expectations.
• Achieve your performance expectations in line with the customer service department KPIs while maintaining accuracy within your work by following company policies and procedures.
• Operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood, and adhered to.
• Good level of verbal and written communication skills.
• Basic telephony skill.
• Basic computer literacy skill.
• A positive approach to providing excellent customer service.

To Apply, send an up-to-date CV.

Seniority level

• Entry level

Employment type

• Part‑time

Job function

• Customer Service

Industries

• Administrative and Support Services