Customer Service Advisor

Spectrum Brands, Inc.; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading consumer goods company in Manchester is seeking an Export Customer Service Advisor. You will provide exceptional service and support for export customers, manage orders, and work closely with planning and transport teams. The ideal candidate has B2B customer service experience, strong logistics knowledge, and familiarity with ERP systems. This full-time position offers a hybrid working model and various employee benefits.

Benefits

25 days holiday + Bank holidays

Company Pension – up to 9% matched employer contribution

Life Assurance

Hybrid Working (3 days on site, 2 days WFH)

Qualifications

• Experience in FMCG or fast-paced operational environments is highly desirable.
• Ability to adapt to shifting priorities and stay organized.
• Proactive attitude with a solutions-focused approach.

Responsibilities

• Act as the primary operational contact for export customers.
• Process and manage export orders ensuring accuracy.
• Maintain precise order records and communicate proactively with customers.

Skills

B2B customer service experience

Strong knowledge of logistics processes

Good working knowledge of Microsoft Excel

Experience with SAP or similar ERP systems

Excellent written and verbal communication skills

Tools

SAP

Microsoft Excel

Job description

Export Customer Service Advisor

Join Spectrum Brands UK, home to some of the most recognised and trusted consumer brands in the world - Russell Hobbs, Remington, George Foreman, IAMS, Tetra, Armor All, STP, and more. Our Home & Personal Care (HPC) division is part of a global organisation with a strong reputation for innovation, quality, and customer focus.

We are looking for an Export Customer Service Advisor to join our Operations team and help support our export and domestic customer base.

The Role

At Spectrum Brands, you’ll join a global organisation with a strong emphasis on teamwork, continuous improvement, and delivering exceptional experiences across the supply chain. Our Operations and HPC teams work cross‑functionally and internationally, giving you exposure to a broad range of stakeholders and development opportunities.

You’ll be part of a business that is continually evolving, modernising processes, enhancing systems, and driving operational excellence. This is an exciting role for someone who thrives on variety, responsibility, and delivering great customer outcomes.

Responsibilities

• Act as the primary operational contact for export customers, providing exceptional service and timely support.
• Process and manage export orders – plus selected UK domestic orders, ensuring accuracy, compliance, and smooth end‑to‑end execution.
• Work closely with Planning, Sales, and Transport teams across the UK & Europe to ensure on‑time, in‑full delivery.
• Maintain precise order records and update internal systems to track status, changes, and delivery timelines.
• Communicate proactively with customers regarding order status, shipping updates, potential delays, and delivery confirmations.
• Build a strong understanding of customer‑specific requirements to consistently meet and exceed expectations.
• Identify, elevate, and resolve potential delivery or service issues before they impact the customer.
• Contribute to a seamless service experience through strong communication, organisational skills, and attention to detail.
• Ensure compliance with international trade regulations, export documentation requirements, and internal quality standards.
• Proactively identify opportunities to streamline workflows, strengthen process controls, and improve overall operational efficiency.

Skills & Experience

• B2B customer service experience, ideally handling order processing from end to end.
• Strong knowledge of delivery, haulage, transport, and logistics processes, including export operations.
• Experience in FMCG or fast‑paced operational environments is highly desirable.
• Good working knowledge of Microsoft Excel.
• Experience with SAP or similar ERP systems is a strong advantage.
• Comfortable navigating IT systems and willing to embrace new technologies as the logistics landscape becomes increasingly digital.
• Excellent written and verbal communication skills with a high level of accuracy and attention to detail.
• Positive, proactive attitude with a solutions‑focused approach.
• Ability to stay organised, multi‑task effectively, and adapt to shifting priorities.

If you’re ready to take the next step in your career and work with trusted global brands, we’d love to hear from you. Apply now!

Benefits

• 25 days holiday + Bank holidays, with option to buy additional 5 days
• Company Pension – up to 9% matched employer contribution
• Life Assurance
• Hybrid Working (3 days on site, 2 days WFH)

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Appliances, Electrical, and Electronics Manufacturing