Customer Service Advisor

Simpler Law Limited; Lincoln; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading UK law firm is looking for a sales specialist to join their contact centre in Lincoln. The role focuses on handling inbound inquiries, building client relationships, and matching services to client needs without any cold calling. Candidates should have at least 2 years of experience in a customer-focused sales environment and possess strong communication and organizational skills. The company offers a competitive OTE, hybrid working post-training, and various benefits including holidays and pension.

Benefits

Genuine OTE £35,000 – £45,000pa

Company events

Company pension

Free on-site parking

Hybrid working after training

Employee referral scheme

28 days holiday (inc. bank holidays)

Staff incentives

Qualifications

• Minimum of 2 years experience in a customer-focused sales environment.
• Strong admin skills required.
• Ability to access and use a database.

Responsibilities

• Deal with inbound clients and promote services.
• Match clients to the best service and close sales.
• Ensure customer satisfaction and maintain service quality.

Skills

Customer focused

Excellent communication skills

Organization skills

Ability to build rapport with clients

Ability to work as part of a team

Job description

Company

Simpler Law is one of the largest law firms specialising in end‑of‑life planning in the U.K. Our purpose at Simpler Law is to ensure that everyone has affordable end‑of‑life planning in place. Currently over 60% of the UK population does not have a Will and of those that do, a number of them are invalid or out of date. With over 30 years working in the Customer Services sector, at Simpler Law Limited we pride ourselves on strong internal values and high standards of customer service and a 5‑star Trustpilot rating.

Your Job

Due to continued growth of our company, we are recruiting a sales specialist to work in our contact centre on Doddington Road. Your role will be to deal with our clients in the following areas (please note there is no cold calling, we receive over 120 referrals per day).

• Dealing with inbound clients enquiring about our services, building a relationship of trust, and promoting our services.
• With your in‑depth product knowledge, you’ll be matching our clients to the best service for them and closing with enthusiasm where appropriate on suitable products.
• Dealing with existing clients and ensuring customer satisfaction at all times.
• Being a voice of the Simpler Law Brand and maintaining our proud level of service.

Job Requirements

• Customer focused with excellent communication & organisation skills.
• Committed, ambitious and personally driven to perform to key KPIs.
• Able to access a database.
• Admin skills.
• Can build rapport with clients.
• Able to work with energy as part of a team.
• Minimum of 2 years experience in a customer‑focused sales environment.
• This is a full‑time role of 37.5 hours per week, Monday to Friday 9‑5.30pm.

Benefits

• Genuine OTE £35,000 – £45,000pa.
• Company events.
• Company pension.
• Free on‑site parking.
• Hybrid working offered after training.
• Discounts.
• Employee referral scheme.
• 28 days holiday (inc. bank holidays) – increases with length of service.
• Staff incentives.