Customer Service Advisor

Manpower; Fareham; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Fareham. You will provide 1st line IT support, respond to customer requests, and ensure excellent service. Previous customer service experience is preferred. The ideal candidate should have excellent communication skills, problem-solving abilities, and a willingness to learn. This role offers full training and a chance to progress in the technology field.

Qualifications

• Previous customer service experience is an advantage.
• IT knowledge is desirable, but training will be provided.

Responsibilities

• Respond to customer requests via telephone, email, and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice over the phone.
• Keep customers updated on the progress of their request.

Skills

Excellent communication skills

Strong problem-solving skills

Ability to work independently

Confidence working under pressure

Willingness to learn and adapt

Job description

Customer Service Advisor

Salary: £12.60 per hour (Living Wage Employer)
Location: Portsdown West, Fareham, PO17 6AD
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you're looking for a stepping stone into a career in technology, this could be your next move.

Interested? Apply today!