Customer Success Consultant

TouchNet Information Systems, Inc.; Stockport; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading technology solutions provider in Stockport seeks a Customer Service Advisor for its Technical Helpdesk team. In this role, you will engage with customers to resolve technical issues regarding payment terminals and ensure their satisfaction. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and previous customer service experience. This position offers a competitive salary of £25,396 and opportunities for career growth and development, with flexibility for weekend shifts.

Benefits

Excellent Basic Salary

Work from home on weekends

Uncapped Commission structure

Training and Development opportunities

Events and incentives

Qualifications

• Previous customer service experience, preferably in a fast-paced role.
• Strong IT skills to use multiple technical platforms simultaneously.
• Flexibility to work weekends and during specified shifts.

Responsibilities

• Act as the first point of contact for technical issues with payment terminals.
• Provide exceptional customer support by listening and addressing concerns.
• Maintain detailed records of customer interactions and resolutions.
• Collaborate with colleagues to resolve complex technical issues.

Skills

Customer service experience

Technical aptitude

Problem-solving skills

Excellent communication

Attention to detail

Ability to work in a fast-paced environment

Tools

Multiple technical platforms

Job description

Our Stockport office is seeking a Customer Service Advisor to join our Technical Helpdesk team. If you are passionate about helping customers resolve technical issues and are looking for an opportunity to grow in a rewarding field, we want to hear from you!

Benefits of being our Customer Service Advisor:

• Excellent Basic Salary of £25,396

• Work from home during weekend shifts

• Competitive Uncapped Commission structure

• Our offices are minutes away from all public transport links and on-site parking

• In depth Training and Development with the opportunity to progress your career

• Incredible events and incentives

• 40 Hour week – Shifts during the hours of Monday – Sunday 8am to 7pm

Responsibilities for our Customer Service Advisor:

• Technical Issue Resolution: Act as the first point of contact for customers experiencing technical issues with their payment terminals. Diagnose and troubleshoot problems to provide efficient solutions.

• Customer Support: Offer exceptional customer service by actively listening to customer concerns, providing clear and concise explanations, and ensuring customer satisfaction.

• Product Knowledge: Develop a deep understanding of our payment terminal products and stay up-to-date with technical advancements to assist customers effectively. تصوير

• Organisation: Maintain detailed records of customer interactions, including issue descriptions, resolutions, and follow‑up actions.

• Team Work: Collaborate with colleagues and other departments to allocate and resolve complex technical issues, ensuring a seamless customer experience.

Requirements for our Customer Service Advisor:

• Previous customer service experience, preferably in a fast paced – high pressure role.

• Ability to use multiple technical platforms simultaneously so very string IT skills required

• Strong problem‑solving skills and technical aptitude.

• Excellent communication and attention to detail skills, both written and verbal.

• Ability to work effectively in a fast‑paced environment.

• Flexibility to work within the specified shifts, including weekends.