Customer Service Advisor

Kier Group plc; Basingstoke; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading service company is seeking a Call Handling Advisor to join their office in Basingstoke. In this role, you will handle service calls, raise work orders, and manage communication with internal and external customers. Ideal candidates will have excellent telephone manners, strong IT skills, and attention to detail. This position requires CTC Clearance and is strictly office-based, offering a part-time schedule of 20 hours per week from Monday to Friday.

Qualifications

• Excellent telephone manner with strong verbal and written communication skills.
• Proven IT literacy with Microsoft Office, particularly Excel and Outlook.
• Accurate data entry skills with strong attention to detail.
• CTC Clearance is required for this role.

Responsibilities

• Communicating with internal and external customers for service calls.
• Raising work orders for Contract Managers and engineers.
• Monitoring Ministry of Justice and Home Office inboxes.
• Ordering engineer uniforms.

Skills

Excellent telephone manner

Strong verbal communication

Strong written communication

IT literacy with Microsoft Office

Data entry skills

Attention to detail

Tools

Microsoft Excel

Microsoft Outlook

Job description

We're looking for a Call Handling Advisor to join our Ministry of Justice and Home Office Contract Administration Team based in Basingstoke.

Location: Centenary House, Basingstoke - remote working notavailable, this role is office based. Hours: 20 hours per week, Monday to Friday between 10am and 2pm.

We are unable to offer certificates of sponsorship for this role.

Whatwill you be responsible for?

As a Call Handling Advisor, you'll be working within the Ministry of Justice and Home Office Contract Administration Teaminguished operating and office-based colleagues in delivering efficient service delivery.

Your day to day will include:

• Communicating with internal and external customers for the capture, recording and distribution of service calls onto the CAFM system
• Raising new work orders for Contract Managers
• Raising reactive work orders for Kier engineers
• Monitoring the Ministry of Justice and Home Office inboxes
• Ordering engineer uniforms

What are we looking for?

This role of Call Handling Advisor is great for you if:

• You have an excellent telephone manner with strong verbal and written communication and interpersonal skills
• You have proven IT literacy with Microsoft Office, particularly Excel & Outlook
• You have accurate data entry skills with strong attention to detail
• CTC Clearance is required for this role

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity Nieclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkie.

• Call Handling Job Description.docx