Customer Service Administrator

Culina Group; Milton Keynes; On-site; GBP 25,000; Full time

Job summary

A logistics and customer service provider in Milton Keynes is hiring a full-time Customer Service Administrator to join their team. In this role, you'll provide outstanding support to customer services, handling inquiries, resolving issues, and preparing reports in a friendly and fast-paced environment. The position offers a salary of £24,744 per annum, with working hours from Monday to Friday, 8 am to 4 pm. Ideal candidates have strong communication and problem-solving skills, along with a commitment to excellent customer service.

Qualifications

• Experience in customer service roles is preferred.
• Ability to handle inquiries and resolve issues efficiently.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to emails from clients and internal staff.
• Resolve issues for clients and internal departments.
• Provide timely reports and information to stakeholders.
• Ensure high levels of customer/client focus.
• Perform various administrative tasks as needed.

Skills

Customer service skills

Problem solving

Communication skills

Job description

Milton Keynes, United Kingdom, MK17 8EW

Full‑time

Due to continued growth our Milton Keynes site are now recruiting for a Customer Service Administrator to join their friendly team on a full time permanent basis.

Salary: £24,744 per annum.

Working hours: Monday – Friday, 8am-4pm.

As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Job responsibilities of Customer Service Administrator include:

• Answering emails for both internal and external personnel.
• Problem solving for client, customer and internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• Check PODs have cleared on the system, investigate and clear down unallocated POD’s.
• Chase outstanding POD’s from hauliers, depots, etc.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.