Customer Service

Apprenticeships; United Kingdom; On-site; GBP 18,000 - 24,000; Full time

Job summary

A financial services provider in Dumbarton is seeking telephone-based collections agents to join their team. The role involves taking payments, managing customer accounts, and dealing with vulnerable customers. The ideal candidate will have good communication and time management skills, along with a willingness to learn. This is a full-time entry-level position in a fast-paced environment.

Responsibilities

• Taking payments and setting up payment plans.
• Working in a fast-moving culture, dealing with a blend of inbound and outbound calls.
• Dealing with vulnerable customers.
• Responsible for negotiating the settlement of outstanding customer finance.
• Customer centric – treating each customer as an individual.
• Perform and achieve performance & quality targets in a regulated industry.
• Manage customer accounts on the computer while speaking on the phone.
• Strong attention to detail.

Skills

Good communication skills

Time management skills

Ability to perceive clients

Willingness to learn

Job description

Job Overview

Opos Limited, based in Dumbarton, is an award‑winning provider of financial services to clients across both the Utilities and Telecoms industry. Due to an exciting new opportunity we are looking to grow our team of telephone‑based collections agents.

Responsibilities

• Taking payments and setting up payment plans.
• Working in a fast‑moving culture, dealing with a blend of inbound and outbound calls.
• Dealing with vulnerable customers.
• Responsible for negotiating the settlement of outstanding customer finance.
• Customer centric – treating each customer as an individual, understanding their circumstances through effective questioning, and agreeing appropriate solutions to meet the needs of the customer and the company.
• Perform and achieve performance & quality targets in a regulated industry.
• Manage customer accounts on the computer while speaking on the phone.
• Strong attention to detail.

Qualifications & Skills

• Good communication skills.
• Time management skills.
• Ability to perceive clients.
• Willingness to learn.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Government Administration

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