Customer Representative

Markerstudy Broking; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A UK insurance provider based in Southampton is seeking Customer Representatives to deliver exceptional service. You will manage inbound and outbound calls, help with policy inquiries, and support customers through claims and cancellations. The ideal candidate is a strong communicator, adaptable, and has a positive approach to problem-solving. This full-time role offers comprehensive training and career development opportunities.

Benefits

Full training provided

Opportunities for career development

Accredited industry qualifications

Qualifications

• Experience in a fast-paced customer-focused environment is preferred.
• Strong verbal communication skills are essential.

Responsibilities

• Take inbound calls from customers with policy queries.
• Guide customers through making changes to policies.
• Resolve customer issues and offer solutions.
• Build rapport with customers to understand their needs.
• Make outbound calls to confirm policies are correct.
• Support customers through the claims process.
• Help customers with cancellations and missed payments.

Skills

Strong communication skills

Positive problem-solving approach

Ability to understand customer needs

Adaptability in communication style

Job description

Office Location - Chandlers Ford, Southampton

About The Team

We are looking for Customer Representatives who excel at providing expectational customer service and looking to work in a friendly, supportive and customer driven environment.
We are group who pride ourselves in delivering great results and as a Customer Representative you will be key to providing our customers with solutions to all there insurance needs. Working for Brightside is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

About The Role

• As a Customer Representative, you will take inbound calls from our customers helping them with queries about their existing policies.
• You’ll guide customers through the process to make a change to their existing policy; whether it’s a name or address change, or something more complex.
• Using your product knowledge and customer service skills you’ll resolve and offer solutions
• Building rapport and understanding each customer’s requirements
• You will also be required to support customers who are unable to complete our online journey
• You will make outbound calls to our customers to confirm policies are correct
• You will be responsible for managing team diaries and inboxes.
• Contacting customers regarding missed payments or debt and supporting with financial difficulties and exploring all options
• Supporting customers in following the claims process
• Supporting customers with the cancellation of their policies

About You

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast-paced environment with a focus on performance and putting the customer first.

• Be a strong communicator with the ability to adapt your style to each customer.
• Be energetic and have a positive approach to problem solving.
• You will need to be able to understand customer’s needs effectively showing ownership, empathy, and resolution.
• Strong verbal communication skills are a must with the ability to adapt your style when needed.

What’s in it for you?

You can expect to receive full training and the support until you’re fully competent in the role. At every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt.
We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.

Seniority level

Entry level

Employment type

Full-time

Job function

Other - Consumer Services