Customer Relations Coordinator

Johnson Controls Inc.; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global technology company seeks a Customer Relations Coordinator in Manchester. The role involves managing customer complaints, resolving issues with care, and maintaining strong communication with both customers and internal teams. The ideal candidate must possess exceptional communication skills, time management abilities, and a background in customer service. Competitive salary and comprehensive benefits, including generous leave and career development opportunities, are offered.

Benefits

Competitive Salary

25 days annual leave

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• Previous experience in a similar role or environment required.
• Commitment to accuracy in documentation and reporting.
• Ability to juggle multiple priorities with precision.

Responsibilities

• Conduct detailed investigations into customer complaints.
• Maintain effective communication with customers and internal teams.
• Accurately record customer interactions and generate reports.
• Organize tasks efficiently to meet deadlines.

Skills

Exceptional Communication Skills

Strong Time Management

Attention to Detail

Customer Service Experience

Job description

.**What you will do**Step into a dynamic role at ADT Security in Manchester, where you'll become an essential part of our passionate team as a **Customer Relations Coordinator**. In this position, you'll take ownership of the entire customer complaint journey—resolving issues with care, precision, and professionalism. Your ability to build meaningful relationships with customers and collaborate seamlessly across internal departments will be key to maintaining our high standards of satisfaction. Every day, you'll contribute to our mission of protecting homes and businesses while delivering the exceptional support our customers rely on.**What we offer*** **Competitive Salary:** Reflecting your skills and experience* **Generous Leave:** 25 days annual leave (pro-rated in hours)* **Holiday Purchase Scheme:** Buy up to 10 extra days—up to 35 days total leave* **Comprehensive Benefits:** + Pension plan (up to 7% employer match) + Life assurance + Employee assistance program + Referral scheme* **Exclusive Discounts:** High street brands, cycle-to-work scheme, and Johnson Controls product discounts* **Career Development:** Extensive growth and advancement opportunities* **Free Onsite Parking:** Hassle-free commuting* **Dress Down Fridays:** Casual attire to wrap up the week**How you will do it*** **Investigate and Resolve:** Conduct detailed investigations into customer complaints from initial contact to resolution, following all procedures to ensure satisfaction.* **Build Relationships:** Maintain effective communication with customers and internal teams to support collaboration and trust.* **Document and Report:** Accurately record customer interactions and generate regular reports on outcomes and resolutions.* **Prioritise and Manage:** Organise tasks efficiently to meet deadlines and deliver high-quality service.**What we look for****Required*** **Exceptional Communication Skills:** Confident handling of customer inquiries via phone and email.* **Strong Time Management:** Ability to juggle multiple priorities with precision.* **Attention to Detail:** Commitment to accuracy in documentation and reporting.* **Customer Service Experience:** Previous experience in a similar role or environment.**Preferred*** Familiarity with complaint resolution processes.* Experience working in cross-functional teams.* Passion for delivering excellent customer experiences.#LI-MS2#LI-OnsiteYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.