Customer Insurance Specialist - Home & Life, Full Training

Santander Consumer USA Inc.; Glasgow; On-site; GBP 24,000 - 29,000; Full time

Job summary

A financial services company in Glasgow is seeking a Customer Insurance Specialist to enhance customer service related to Home and Life Insurance. The role focuses on delivering excellent service while ensuring compliance in a regulated environment. Ideal candidates will have customer-facing experience, strong communication skills, and proficiency in Microsoft applications. The position offers a salary range of £24,992 to £28,726 with additional benefits, ensuring a supportive work environment and ongoing development.

Benefits

£500 annual cash allowance

Voluntary healthcare benefits

Discounted gym access

Qualifications

• Experience in a customer-focused environment.
• Ability to follow scripts in a regulated setting.
• Understanding of insurance products preferred.

Responsibilities

• Deliver excellent customer experiences via calls and follow-ups.
• Conduct personal development and product training.
• Ensure compliance with policies and regulations.

Skills

Customer-focused experience

Microsoft Office proficiency

Active listening

Clear verbal communication

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft Teams

Job description

A financial services company in Glasgow is seeking a Customer Insurance Specialist to enhance customer service related to Home and Life Insurance. The role focuses on delivering excellent service while ensuring compliance in a regulated environment. Ideal candidates will have customer-facing experience, strong communication skills, and proficiency in Microsoft applications. The position offers a salary range of £24,992 to £28,726 with additional benefits, ensuring a supportive work environment and ongoing development.