Customer Experience & Operations Admin (Office-Based)

Active Pump Services Ltd; Arundel; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading engineering firm in Arundel is seeking a Customer Services & Business Administrator. The role involves acting as the central point of contact for customers and suppliers, handling enquiries, scheduling works, and providing operational support. Candidates should have strong customer service and administration skills with a minimum of 4 years' experience. This full-time position offers a competitive salary and benefits including medical insurance and training opportunities.

Benefits

Company pension

Medical insurance

Free on-site parking

Training and professional development opportunities

Qualifications

• Minimum 4 years’ customer service experience (B2B and/or B2C).
• Minimum 3 years’ administration experience plus a business qualification.
• Experience in engineering, utilities, wastewater, drainage or technical services.

Responsibilities

• Act as the first point of contact for customer enquiries.
• Schedule pump servicing and drainage works.
• Coordinate workloads for engineers and drainage teams.

Skills

Customer service experience

Administration experience

Excellent communication skills

Organizational skills

Problem-solving skills

Education

Business qualification (degree/diploma/certificate)

Job description

A leading engineering firm in Arundel is seeking a Customer Services & Business Administrator. The role involves acting as the central point of contact for customers and suppliers, handling enquiries, scheduling works, and providing operational support. Candidates should have strong customer service and administration skills with a minimum of 4 years' experience. This full-time position offers a competitive salary and benefits including medical insurance and training opportunities.