Customer Experience Leader — Fast-Paced Retail

Morrisons; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major UK supermarket is seeking a Customer Service Manager to enhance customer experiences across stores in Wolverhampton. The role requires a leader who can foster strong relationships within a team and ensure exceptional service delivery, alongside comprehensive training and development opportunities. Ideal candidates will have prior management experience in fast-paced settings and exhibit outstanding communication and adaptability skills. This position comes with a competitive salary and an attractive benefits package.

Benefits

Generous bonus

Attractive pension scheme

Private healthcare

Colleague discount

Family friendly policies

Qualifications

• Experience managing a team in a fast-paced environment.
• Ability to share knowledge and best practices.
• Capable of building relationships with stakeholders.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Deliver training to empower team members.
• Ensure market leading availability across the store.

Skills

Team management

Communication

Relationship building

Adaptability

Job description

A major UK supermarket is seeking a Customer Service Manager to enhance customer experiences across stores in Wolverhampton. The role requires a leader who can foster strong relationships within a team and ensure exceptional service delivery, alongside comprehensive training and development opportunities. Ideal candidates will have prior management experience in fast-paced settings and exhibit outstanding communication and adaptability skills. This position comes with a competitive salary and an attractive benefits package.