Customer Experience Leader — Fast-Paced Retail

Morrisons; Buxton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket is looking for a Customer Service Manager to drive customer satisfaction and team performance. In this role, you will empower your colleagues, manage feedback, and ensure market-leading availability in-store. Experience in a fast-paced environment and excellent communication skills are essential. An attractive salary, bonus opportunities, and comprehensive benefits await the right candidate. Join us to make an impact in our thriving retail business in Buxton.

Benefits

Competitive salary

Generous bonus

Attractive pension scheme

Private healthcare

Colleague discount

Family friendly policies

Qualifications

• Experience of managing a team in a fast paced environment.
• Ability to share knowledge and best practices effectively.
• Strong communication skills for stakeholder relationship management.
• Flexibility and adaptability to change.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Listen and respond to customer feedback effectively.
• Ensure market leading availability across the store.
• Manage scheduling, performance, and talent discussions.
• Deliver training for team capability enhancement.

Skills

Team management experience

Communication skills

Relationship building

Adaptability

Job description

A leading UK supermarket is looking for a Customer Service Manager to drive customer satisfaction and team performance. In this role, you will empower your colleagues, manage feedback, and ensure market-leading availability in-store. Experience in a fast-paced environment and excellent communication skills are essential. An attractive salary, bonus opportunities, and comprehensive benefits await the right candidate. Join us to make an impact in our thriving retail business in Buxton.