Customer Experience & Billing Manager

Aggreko plc; Cannock; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global energy solutions provider is seeking a Customer Support Manager in Cannock. This role involves leading high-performing teams in customer service, billing, and fuel planning, driving improvements in customer experience and operational excellence. Candidates should have extensive leadership experience in customer service, managing significant revenue, and proficiency in CRM systems like Salesforce and Dynamics. The position offers a generous benefits package and career growth opportunities.

Benefits

Generous benefits package including pension plan and bonus scheme

Generous holiday entitlement

Paid time off for volunteering

Employee Assistance Programme

Qualifications

• Extensive leadership experience in Customer Service or Customer Support roles.
• Experience managing a billing team responsible for >$250m in annual revenue.
• Strong proficiency in CRM systems.

Responsibilities

• Lead and develop high‑performing teams across customer service, billing, and fuel planning.
• Drive improvements across the revenue cycle to enhance customer experience.
• Manage the collection, analysis, and action‑planning of NPS results.

Skills

Leadership

Customer Service

Customer Satisfaction Improvement

CRM Proficiency

Tools

Salesforce

Dynamics

Power BI

Job description

A leading global energy solutions provider is seeking a Customer Support Manager in Cannock. This role involves leading high-performing teams in customer service, billing, and fuel planning, driving improvements in customer experience and operational excellence. Candidates should have extensive leadership experience in customer service, managing significant revenue, and proficiency in CRM systems like Salesforce and Dynamics. The position offers a generous benefits package and career growth opportunities.