Customer Development Lead — Hybrid, Growth & Supply Chain Impact

Princes Group; Liverpool; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading food and beverage company in Liverpool is seeking a Customer Development Manager responsible for customer service delivery and supply chain management. You will lead a team to ensure optimal service levels and collaborate with various stakeholders to enhance operational efficiency. Ideal candidates will have experience in customer service and supply chain principles. This role offers competitive benefits including flexible working arrangements and comprehensive health coverage.

Benefits

25 days annual leave plus birthday off

14.5% pension – 5% employee opt-in / 9.5% employer

Flexible holiday option – buy 5 additional days

Private medical insurance

Critical illness cover

Learning and development opportunities

Qualifications

• Knowledge of customer service principles.
• Understanding of supply chain principles – warehousing, distribution, forecasting and planning.
• Experience with retailer logistics and supply management.

Responsibilities

• Manage up to 4 Order Fulfilment Assistants to deliver required service levels.
• Collaborate with customer contacts and Demand Planning Managers.
• Ensure compliance and audit expectations are met.

Skills

Good verbal and written communication

Customer empathy

SAP/Excel experience

Planning and data analysis

Leadership

Excellent organisation

Job description

A leading food and beverage company in Liverpool is seeking a Customer Development Manager responsible for customer service delivery and supply chain management. You will lead a team to ensure optimal service levels and collaborate with various stakeholders to enhance operational efficiency. Ideal candidates will have experience in customer service and supply chain principles. This role offers competitive benefits including flexible working arrangements and comprehensive health coverage.