Customer Delivery Manager

Sodexo France; Manchester; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading global service provider in the UK is seeking a proactive Customer Delivery Manager to lead service management and ensure high standards across the supplier framework. The ideal candidate will manage relationships with key customers, coordinate activities, and support service delivery needs. Strong experience in ITIL and service desk management is essential. The role offers a salary between £30,000 and £32,000 based on experience, along with numerous benefits aimed at promoting a positive work-life balance.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance programme

Qualifications

• Strong understanding of ITIL.
• Proven Service Desk management experience required.
• Experience in managing suppliers/partners on incidents and major work requests.

Responsibilities

• Manage the service relationships with key customers and segments.
• Coordinate service management activities across various levels.
• Support contracted services ensuring they meet client satisfaction.

Skills

Strong understanding of ITIL

Strong experience of using the MS Office suite

Service Desk management experience

Experience in managing suppliers/partners

Experience in implementing new IT standards

Experience in Information governance/ISO accreditations

Experience in service delivery management

Experience in ITSM

Job description

We’re looking for a proactive and customer‑focused Customer Delivery Manager to join our team at Sodexo. In this pivotal role, you’ll lead service management and operational delivery across Sodexo and our supplier framework, ensuring high standards of customer experience and service compliance. You’ll champion continual improvement, drive performance, and help implement best practices across IT Service Management—making a real impact on how we deliver services to our people and clients.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers.

Main Responsibilities

• To manage the service relationships between key customers, segments, control towers and TDDI
• To help manage service components and the IT service desk activities in the supply of managed services
• To co‑ordinate service management activities across a variety of levels both internally and externally
• To manage and support the contracted services ensuring they meet or exceed agreed levels to the satisfaction of the customers
• Work with key strategic partners ; ensuring future demand from growth, initiatives and projects are understood and factored into capacity plans for all associated systems
• Help to create the Service Management Operations Manual
• Create key SOP (Standard Operating Procedures) across TDDI ensuring robust procedures formalised
• Work with transversal function and legal department for onboarding and offboarding of suppliers and services

Please see attached job description for further information regarding the role requirements.

The Ideal Candidate

• Strong understanding of ITIL
• Strong understanding and strong experience of using the MS Office suite
• Strong & proven Service Desk management experience
• Experience of dealing with and managing suppliers/partners on Incidents and or major work requests
• Experience of implementing new IT standards
• Experience of Information governance / ISO accreditations
• Experience of elements of service delivery and transition management
• Experience of working within ITSM

Package Description

£30,000 - 32,000 depending on experience

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.