Customer Complaints & Resolution Champion

ao.com; Stockport; On-site; GBP 30,000 - 40,000; Full time

Job summary

A customer-centric company in the UK is seeking a Complaints Specialist to tackle complex customer complaints and ensure fair outcomes. You will collaborate with various teams to improve processes, support vulnerable customers, and mentor colleagues. The ideal candidate excels in problem-solving, listening, and providing empathetic service. This role offers generous holidays and benefits, contributing to a positive work environment.

Benefits

33 days holiday including Bank Holidays

Holiday purchase scheme

Salary sacrifice pension scheme

Share save scheme

Employee discounts

2 days paid volunteering leave

Employee Assistance Helpline

Qualifications

• Ability to handle complex complaints and provide fair outcomes.
• Experience with customer service best practices.
• Strong written communication skills for final response letters.

Responsibilities

• Work with teams to resolve complaints and improve processes.
• Support vulnerable customers and ensure they receive excellent service.
• Conduct root cause analysis and provide insights for improvement.

Skills

Problem-solving

Listening skills

Empathy

Job description

A customer-centric company in the UK is seeking a Complaints Specialist to tackle complex customer complaints and ensure fair outcomes. You will collaborate with various teams to improve processes, support vulnerable customers, and mentor colleagues. The ideal candidate excels in problem-solving, listening, and providing empathetic service. This role offers generous holidays and benefits, contributing to a positive work environment.