Customer Care Coordinator — Impactful, Detail‑Driven Support

Vertu Motors plc; Newport; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading vehicle supply company in Newport is looking for a Customer Care Coordinator to enhance customer experience. This full-time role involves managing invoices, communicating with customers, and maintaining data accuracy. Ideal candidates will have strong communication and IT skills, alongside the ability to resolve complaints effectively. Joining this supportive culture offers generous leave, rewards, and career development opportunities.

Benefits

25 days of holiday plus bank holidays

Access to rewards platform with cashback offers

Preferential service rates

Employee Purchase Scheme

Participation in share incentive plan

Comprehensive pension plan

Enhanced family leave benefits

Ongoing training opportunities

Positive work environment

Flexible working arrangements

Community charity initiatives

Qualifications

• Outstanding written and oral communication skills.
• High level of IT proficiency.
• Excellent organisational ability, managing multiple tasks under pressure.
• Attention to detail for accuracy and quality.
• Experience in handling customer complaints effectively.

Responsibilities

• Raise vehicle invoices and manage finance company payouts.
• Maintain communication with customers and dealerships.
• Ensure accurate maintenance of internal spreadsheets and CRM systems.
• Handle customer complaints with professionalism and care.

Skills

Outstanding written and oral communication abilities

High level of IT literacy

Excellent organisational skills

Keen eye for detail

Proven expertise in managing and resolving customer complaints

Job description

A leading vehicle supply company in Newport is looking for a Customer Care Coordinator to enhance customer experience. This full-time role involves managing invoices, communicating with customers, and maintaining data accuracy. Ideal candidates will have strong communication and IT skills, alongside the ability to resolve complaints effectively. Joining this supportive culture offers generous leave, rewards, and career development opportunities.