Customer Assistant

Marks & Spencer Plc; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Newcastle upon Tyne is seeking a passionate Customer Assistant to join their café team. As a brand ambassador, you will provide excellent customer service, recommend delicious menu items, and engage with customers effectively. Candidates should demonstrate digital confidence and the ability to adapt to a busy retail environment. Join us today and contribute to an exciting team dedicated to excellent food and service.

Qualifications

• Strong levels of customer service and relationship building.
• High adaptability to changing retail situations.
• Good digital capability to utilize tools effectively.

Responsibilities

• Deliver remarkable customer service on the shop floor.
• Maintain cleanliness and product availability in the store.
• Engage with customers to understand and meet their needs.

Skills

Customer service

Digital communication

Team player

Attention to detail

Job description

Work Pattern

Sunday: 10.30 15.30
Wednesday 10.00 14.00
Saturday 10.00 14.00

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.

You'll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

• Being digitally confident is essential. You'll utilise our digital tools, such as our digital menus and in-store devices, toitao enhance the customer experience and ensure they get the products they want, when they need them.
• Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards inEO food safety and hygiene consistently.
• Being a team player is crucial. You'll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our visitors efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments cams any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.