CRM & Retention Specialist — Hybrid Role + Car Scheme

ISBAN - Grupo Santander; Reigate, Leatherhead; Hybrid; GBP 39,000 - 46,000; Full time

Job summary

A financial services organization in Reigate seeks a CRM & Retention Specialist to enhance customer retention and drive marketing initiatives. The role focuses on data analysis, strategic planning, and collaboration with various stakeholders to create effective campaigns. The ideal candidate has a marketing background with CRM experience, strong analytical capabilities, and excellent communication skills. This position offers a hybrid working model and a competitive salary range of £39,000 - £46,000 with additional benefits.

Benefits

Annual bonus up to 15%

Generous company pension scheme

27 days holiday plus bank holidays

Employee car scheme

Flexible working options

Qualifications

• Proven marketing experience including agency and supplier management.
• Ability to analyse data and present insights clearly.
• Familiarity with legal and compliance issues related to customer data.

Responsibilities

• Support marketing initiatives to maximise customer renewals.
• Collaborate with stakeholders for campaign development.
• Analyse performance data and present findings.

Skills

Marketing experience

Data management

Communication skills

Time management

CRM system utilisation

Campaign creation

Education

Relevant marketing degree or equivalent

Tools

MS Excel

Job description

A financial services organization in Reigate seeks a CRM & Retention Specialist to enhance customer retention and drive marketing initiatives. The role focuses on data analysis, strategic planning, and collaboration with various stakeholders to create effective campaigns. The ideal candidate has a marketing background with CRM experience, strong analytical capabilities, and excellent communication skills. This position offers a hybrid working model and a competitive salary range of £39,000 - £46,000 with additional benefits.