Credit Controller - Sittingbourne

Xeinadin Group Limited; Sittingbourne; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading accountancy firm in Sittingbourne is seeking a skilled Credit Controller to manage client credit accounts and ensure timely payment collections. The ideal candidate will have proven experience in credit control and must demonstrate strong communication skills to negotiate with clients experiencing financial difficulties. Familiarity with accounting software such as Xero is preferred. This position offers a competitive salary and hybrid work model.

Benefits

Company Pension Scheme

25 days annual leave + bank holidays

Life Assurance

Employee Assistance Programme

Qualifications

• Strong knowledge of credit management and collection procedures.
• Proven experience as a Credit Controller or related role.
• Ability to handle difficult conversations under pressure.

Responsibilities

• Monitor and manage outstanding balances for prompt collections.
• Chase debts through various communication channels.
• Assist in preparing reports on overdue accounts and cash flow.

Skills

Credit Management knowledge

Communication skills

Organizational skills

Negotiation skills

Proficiency in Excel

Education

Credit Management certification

Tools

Xero

CCH

MS Office

Job description

Company Description

Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re‑imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward‑thinking, close‑knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future‑focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.

Description

To assist in managing and monitoring the credit accounts of clients, ensuring timely collection of payments and minimizing bad debt exposure. The Credit Controller will liaise with customers and internal departments to maintain accurate financial records and resolve any payment issues efficiently.

Key Responsibilities

Credit Control Management

• •Monitor and manage outstanding balances, ensuring that overdue payments are collected promptly.
• •Maintain accurate and up‑to‑date customer account records.

Debt Collection

• •Chase outstanding debts by phone, email, or letter.
• •Negotiate payment plans with customers experiencing financial difficulties.
• •Work with legal teams on escalating overdue accounts to legal action when necessary.
• •Ensure collections are in line with company policies and payment terms.

Account Reconciliation & Receipting

• •Allocation and reconciliation of customer accounts to ensure all payments are accounted for and discrepancies are addressed.
• •Investigate and resolve payment discrepancies and customer queries in a timely manner.

Reporting

• •Assist in preparing and presenting weekly/monthly reports on overdue accounts, bad debts, and cash flow to the finance team.
• •Provide insights and analysis on payment trends and customer credit risk.

Collaboration with Internal Teams

• •Work closely with the Business Stakeholders to resolve any credit‑related issues affecting customer relationships.
• •Liaise with the finance team to ensure that billing and invoicing processes run smoothly.

Compliance

• •Ensure adherence to credit policies and procedures.
• •Comply with regulatory and legal requirements related to credit control and debt recovery.

Key Requirements

• •Credit Management certification preferred but not required
• •Proven experience as a Credit Controller, Debt Collector, or in a related role.
• •Strong knowledge of credit management and collection procedures.
• •Excellent communication and negotiation skills.
• •Ability to work well under pressure and handle difficult conversations.
• •Strong organizational and time‑management skills.
• •Proficiency in accounting software and MS Office (especially Excel).
• •Proficient in intermediate Excel functions such as VLOOKUP/XLOOKUP and pivot tables.
• •Proven experience in receipt allocation within Xero and CCH.

Additional Requirements

• •Attention to detail and high levels of accuracy.
• •Strong problem‑solving skills.
• •Ability to work independently and as part of a team.
• •Customer service‑oriented with a focus on maintaining positive customer relationships.

Model

Hybrid

Salary

Competitive

Benefits

• •Company Pension Scheme
• •25 days of annual leave + bank holidays
• •Additional annual leave days from certain levels of seniority
• •Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• •Business closure over Christmas*
• •Life Assurance x4 annual salary
• •Enhanced family leave policies
• •Enhanced Company Sick Pay
• •Employee Assistance Programme – 24/7 support, free and confidential
• •Corporate Discounts Platform
• •Flexible Benefits platform with ability to opt‑in to various insurances (level of seniority dependent & self‑funded at corporate rates) such as:
• •PMI single or family
• •Critical Illness Cover
• •Cash plan
• •Cycle to work
• •Eye care
• •Dental
• •*subject to exceptions and business needs