Credit Control Team Leader

Mitsubishihccapital; Telford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A financial services company in Telford is seeking a Credit Control Team Lead to oversee a team of Credit Controllers, ensuring excellent customer experiences and compliance with Treating Customers Fairly (TCF) standards. The ideal candidate will have strong people management skills, a background in credit control, and the ability to effectively communicate with diverse stakeholders. This role offers a hybrid working model and a comprehensive benefits package, including an excellent bonus scheme and wellbeing support.

Benefits

Excellent bonus scheme

Hybrid working

25 days' holiday plus bank holidays

Full wellbeing package including BUPA

Qualifications

• Experience in credit control or account management.
• Ability to make sound decisions and improve processes.
• Strong interpersonal skills for dealing with various stakeholders.

Responsibilities

• Lead a team of Credit Controllers to ensure great customer experience.
• Oversee customer verification checks for security.
• Plan and distribute workload efficiently.
• Collaborate with stakeholders to improve processes.

Skills

Strong people management skills

Collaborative working approach

Great communication skills

Familiarity with operating systems

Microsoft Office proficiency

Knowledge of managing debtor legal cases

Job description

Who we are?

At Novuna Business Cash Flow, our expert team empowers UK businesses to realise their full potential by offering flexible cash flow solutions. Our customers are incredibly diverse, from start-ups to established firms across a wide range of industry sectors.

What you'll do.

As a member of the Credit Control Team, you will lead a team of Credit Controllers to deliver a great customer and client experience. You will ensure all dealings with client accounts are based on ‘Treating Customers Fairly' (TCF).

You'll also:

• Overseeing regular customer verification checks to maintain our security
• Workload planning, distribution and resource deployment
• Communicate daily with team in order to improve operational effectiveness and efficiency, providing key information or briefing, as well as generating ideas and responding to change
• Working closely with stakeholders, including the Credit Manager and leading on the implementation and improvement of processes and procedures, to ensure the continued success of the team

What you'll bring.

You will have strong people management skills and ideally a credit control background. You will be familiar with account management and be confident enough to make suggestions and look at ways where improvements could be made.

You'll be a great fit if you

• Are able to make sound decisions
• Have a collaborative working approach
• Are a great communicator- you will be dealing with many different people from customers to stakeholders and senior management, often at the same time
• Have worked with operating systems and proficiency in Microsoft office
• Have knowledge of managing debtor legal cases

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself

At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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