Contracts Manager - Social Housing

Bioconsulteurope; Glasgow; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading service management firm in Glasgow is seeking an experienced Contracts Manager to be responsible for the financial and operational performance of a key contract in Social Housing. The ideal candidate will manage multiple service deliveries, ensure compliance with all legal standards, and build strong client relationships. A competitive salary, company car, annual bonus, and private medical insurance are offered in this on-site role.

Benefits

Competitive salary

Company car or car allowance

Annual bonus scheme

25 days annual leave plus public holidays

Private medical insurance

Qualifications

• Proven experience in contract management, particularly in Social Housing.
• Strong technical background with relevant M&E qualifications.
• Thorough understanding of building services and compliance legislation.

Responsibilities

• Take responsibility for contracts' financial performance and budget control.
• Ensure compliance with statutory obligations and internal policies.
• Manage health, safety, environmental, and quality risks.

Skills

Contract management

Interpersonal skills

Communication

Health & Safety knowledge

Budgetary control

Education

Health & Safety qualification

Relevant M&E qualifications

Tools

CAFM systems

Job description

Contracts Manager – Social Housing – Glasgow

CBW has a new opportunity for a dynamic and experienced Contract Manager to take full accountability for the financial and operational performance of a key contract. The role requires a proactive leader who can manage service delivery across multiple locations, ensure compliance with legal and internal standards, and build strong relationships with clients and partners.

Key Responsibilities

• Take full responsibility for the contracts financial performance and budgetary control.
• Ensure compliance with all statutory obligations and internal policies across stakeholders.
• Manage health, safety, environmental, and quality (SHEQ) risks using RAMS, PPE, ongoing training, and adherence to safety procedures.
• Establish and maintain effective working relationships with internal teams, clients, suppliers, and subcontractors to enhance service delivery and operational performance.
• Foster positive and long‑lasting relationships with clients and affiliated organisations.
• Oversee service delivery across multiple locations, ensuring collaboration and resource alignment across all teams.
• Create and maintain a robust business plan that aligns with contractual goals and client expectations.
• Define, monitor, and manage SLAs and KPIs, constantly seeking opportunities to add value.
• Support and guide mobile teams to deliver services in line with agreed standards and performance metrics.
• Oversee planning, execution, and quality assurance for all planned preventative maintenance (PPM) and reactive works.
• Ensure accurate documentation of completion times for all work types using the asset management system.
• Conduct monthly audits and compliance checks, reporting key findings and escalating issues when needed.
• Collaborate with senior management to review monthly performance and shape strategic plans.
• Support the development of direct reports through training, performance reviews, and mentorship.
• Deliver internal training sessions and corporate communications.
• Lead on contract negotiations and support business development initiatives.
• Oversee the coordination of support functions to ensure consistent service delivery.
• Evaluate and manage the performance of third‑party suppliers and subcontractors.
• Maintain a clear understanding of client contractual obligations across all services.
• Conduct regular client meetings to understand evolving needs and align service delivery accordingly.
• Identify and implement cost‑saving strategies and revenue‑generating opportunities in collaboration with operational teams.

Package & Benefits

• Competitive salary
• Company car or car allowance
• Annual bonus scheme
• 25 days annual leave plus public holidays
• Private medical insurance

To be considered

Proven experience in contract management, particularly in Social Housing and compliance environments.

• Strong technical background with relevant M&E qualifications
• Thorough understanding of building services, compliance, and relevant legislation
• Health & Safety qualification (essential)
• Knowledge of HSG274 and water systems management
• Proficient in CAFM systems and digital reporting tools
• Asbestos awareness certification
• Computer literate with good working knowledge of standard office software
• Excellent interpersonal and stakeholder management skills
• Strong verbal and written communication abilities
• Highly motivated, with the ability to work both independently and as part of a team
• Flexible, adaptable, and calm under pressure
• Full UK driving licence (clean and valid) is essential