Complex Care Maternity Support Worker

Transformationunitgm; Basildon; On-site; GBP 25,000; Full time

Job summary

A healthcare provider in Basildon is seeking a Complex Care Maternity Support Worker to join their Community Midwifery Team. This role involves providing compassionate care to women and families, focusing on vulnerable populations and bridging language and cultural barriers. Candidates should have NVQ level 3 or 4, experience in phlebotomy, and a driving license. This is a full-time position, offering a salary of £24,937 per annum, with responsibilities including liaising with community services and providing support through the maternity journey.

Qualifications

• Experience of phlebotomy and newborn bloodspots.
• Experience working in community services or similar.
• Evidence of IT competency and use of systems.

Responsibilities

• Support midwives in delivering integrated maternity services.
• Provide information and education on infant feeding and maternal health.
• Act as a key point of contact for advice and signposting.

Skills

Phlebotomy

IT competency

Ability to work independently

Driving license and car available

Education

NVQ level 3 or 4 or relevant experience

Job description

Main area Midwifery Support Worker Grade Band 3 Contract Fixed term: 18 months (Ends April 2027) Hours Full time - 37.5 hours per week (Will include weekends and bank holidays) Job ref 390-WAC-BA-6400

Employer Mid and South Essex NHS Foundation Trust Employer type NHS Site Basildon Town Basildon Salary £24,937 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 28/12/2025 23:59

Complex Care Maternity Support Worker

Band 3

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Complex Care Maternity Support Worker – Community Midwifery

We have an exciting opportunity for a Complex Care Maternity Support Worker (MSW) to join our dedicated Community Midwifery Team, providing compassionate, high-quality care to women and families in the Thurrock area.

As an integral part of the multi-disciplinary team, you will contribute to delivering a seamless, patient-focused service that supports women throughout their maternity journey. Working within the Trust’s policies, procedures, and philosophy of care, you will help ensure that all women receive equitable access to maternity services and information.

This role has been developed in response to the changing needs of our local population, with a particular focus on supporting vulnerable women and families, including those who may face language or cultural barriers when accessing maternity care.

The MBRRACE-UK report: “Saving Lives, Improving Mothers’ Care 2024” highlighted that language barriers can significantly affect access to care and maternal outcomes. Within Thurrock, we have identified a growing number of women who may not have English as a first language or require additional support to understand and engage with maternity services.

This is a unique and rewarding opportunity to make a meaningful difference to women and families in our community, ensuring they receive the care, understanding, and support they need throughout their maternity experience.

Main duties of the job

As a Complex Care Maternity Support Worker, you will support midwives in the delivery of integrated maternity services to women and their families during pregnancy and the postnatal period. In this role, you will liaise with a range of community and hospital-based services to enhance the care offered to women and their families through the direct delivery of support and by acting as a key point of contact for advice and signposting.

Your role will help increase support for these patients by providing information and education on infant feeding, antenatal and postnatal care, maternal health during pregnancy, expectations of maternity services, and access to hospital-based maternity care.

As a Complex Care Maternity Support Worker, you will play a key role in bridging this gap by offering targeted support, information, and education around:

• Infant feeding and newborn care
• Antenatal and postnatal care
• Maternal health and wellbeing during pregnancy
• Accessing and navigating maternity hospital services

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For more information on this varied and rewarding role, please see the attached job description and person specification.

We look forward to your application!

Please be advised that we reserve the right to close the vacancy early should a high number of applications be received.

Unfortunately, there is no Visa Sponsorship available for this role.

Person specification

Education and qualifications

• NVQ level 3 or 4 or relevant experience
• Evidence of IT competency and use of systems

Knowledge and experience

• Experience of phlebotomy and newborn bloodspots
• Experience working in Community services or similar

Personal attributes and requirements

• Ability to work independently and escalate if required
• Driving license and car available

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.