Complementary Therapist

The Celtic Manor Resort; Newport; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A luxury spa resort in Newport seeks a Complementary Therapist to provide exceptional care and bespoke treatments. Candidates should have an NVQ Level 3 in Complementary Therapy or equivalent. Responsibilities include maintaining treatment rooms, enhancing guest experiences, and achieving sales targets. The role offers competitive hourly pay of £12.63 and a range of benefits including training, free parking, and discounts. Join a supportive team that values development and guest satisfaction.

Benefits

Comprehensive training and career development

Free parking

Elemis product commission

Discounts on dining and hotel stays

Free virtual GP appointments

Wellbeing support line

NEST pension scheme

Qualifications

• Exceptional understanding of guest care and desire for five-star treatment.
• Ability to create a peaceful environment for guests.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Perform a range of luxury treatments to high standards.
• Enhance guest spend with recommendations and experiences.
• Continuously improve skills through training and feedback.

Skills

Guest care understanding

Holistic spa treatments

Communication skills

Immaculate grooming standards

Physical readiness

Education

AVTCT NVQ Level 3 in Complementary Therapy

Job description

Overview

JOBTITLE – Complementary Therapist
DEPARTMENT – Spa
CONTRACTTYPE – Permanent
RATE OFPAY – £12.63 per hour, plus amazing benefits
HOURS – 22.5 hours over 3 days
LOCATION – Newport, NP18 1HQ
ID – REQ6094

OVERVIEW -
Step into the world of luxury and wellness at the Celtic Manor Resort Spa, where you will join a team of heroes, helping to deliver the Greatest Story in Hospitality. As a Complementary Therapist at The Celtic Manor Resort, you will focus your passion on creating unforgettable guest experiences through a genuine commitment to bespoke luxury. Your talent will be to create personalised, memorable experiences, building relationships that will foster long-term guest loyalty, ensuring they come back and bring others with them.

Our Ideal Hero Will Have

• AVTCT NVQ Level 3 in Complementary Therapy (or equivalent) – however, newly qualified therapists are welcome to apply
• An exceptional understanding of guest care and the desire to deliver unrivalled, five-star treatment standards
• Ability to create an environment that is of pure peace and relaxation for every guest
• A genuine passion for delivering exceptional guest experiences
• A genuine interest in holistic spa treatments, customising treatments based on needs and guest preferences
• A warm, confident, and professional communication style
• Immaculate grooming standards and people skills, able to connect with guests and colleagues at all levels
• The enthusiasm and physical readiness to perform a full day of treatments (with plenty of support and breaks!)

Responsibilities

• Take ownership of your role and perform a range of luxury treatments to the highest standards
• Maintain fully stocked and pristine treatment rooms
• Enhance guest spend by providing guest-centric experiences, thoughtful product suggestions and treatment recommendations
• Support your team and stepping in where needed
• Meet daily and monthly sales targets (with commission rewards!)
• Continuously improve your skills through feedback and training
• Ensure any guest concerns are promptly escalated to management

Benefits and Growth

• Be recognised and rewarded with excellent training and career development from day one, partnered with industry-leading specialist training providers
• Free access to e-learning platform offering job-specific training and personal growth courses
• Free on-site parking
• Exclusive Elemis welcome gift to get you started in style
• Elemis product commission
• Discounts on dining and hotel stays
• Discounted leisure club membership
• Free virtual GP appointments
• 24/7 wellbeing support line
• NEST pension scheme
• Social events, appreciation programs and annual recognition awards with generous prizes
• Long Service awards
• Financial incentives for bringing talent to The Celtic Collection via the “Refer a Friend” scheme

Grow With Us

• As a Celtic Collection employee, you will be able to say – I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

Recruitment Information

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.