Community Housing Officer: Build Safe Neighbourhoods

Housing Quality Network; Leeds; On-site; GBP 80,000 - 100,000; Full time

Job summary

A housing association in Leeds is seeking a dedicated Neighbourhood Officer to join their Area Team. The successful candidate will manage a portfolio of homes, act as a key contact for customers, and ensure high-quality service delivery. Responsibilities include handling customer inquiries, liaising with teams, conducting estate inspections, and addressing tenancy issues. Required are proven skills in housing management, strong communication, and the ability to complete administrative tasks accurately. This position offers an opportunity to grow within a purpose-driven organization.

Qualifications

• Proven experience in housing management and/or delivering care and support services.
• Confident communicator with a customer-focused mindset.
• Strong track record of completing administrative tasks accurately.

Responsibilities

• Act as the main interface between the association and the customers.
• Take ownership of customer enquiries and ensure they are resolved efficiently.
• Collaborate with internal teams and external agencies to improve community wellbeing.

Skills

Experience in housing management

Customer-focused communication

Attention to detail

Computer navigation

Commitment to improvement

Job description

A housing association in Leeds is seeking a dedicated Neighbourhood Officer to join their Area Team. The successful candidate will manage a portfolio of homes, act as a key contact for customers, and ensure high-quality service delivery. Responsibilities include handling customer inquiries, liaising with teams, conducting estate inspections, and addressing tenancy issues. Required are proven skills in housing management, strong communication, and the ability to complete administrative tasks accurately. This position offers an opportunity to grow within a purpose-driven organization.