Client Services Case Managers - Growing Business

Hames Sharley; Sefton; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established company in aged care is seeking Client Services Case Managers to assist families in placing loved ones into residential care. The role involves phone interactions with families, providing compassionate support and tailored information during a challenging time. This position requires empathy, strong communication skills, and the ability to handle a high volume of calls.

Qualifications

• 6+ months experience in a telephone/call centre environment is preferred.
• Evidence of achieving KPIs and handling high call volumes.
• Strong written and verbal communication skills.

Responsibilities

• Interact over the phone with families requiring assistance for aged care.
• Build relationships and provide tailored information to clients.
• Answer client questions regarding care options.

Skills

Empathy

Communication

Problem Solving

Job description

Client Services Case Managers - Growing Business

Add expected salary to your profile for insights

Placement Specialists and Home Care Specialist (Case Managers)

$39.59 post training + Superannuation + Uncapped Bonuses

1 year anniversary pay rise

Now Hiring for intake starting Monday 7th July as well as Ealy August (Date to be confirmed)

Customer Service

Multiple Part Time- and Full-time roles available - 30-38 hours per week.

5 shifts per week, seeking availability minimum 1 weekend shift.

Roster examples would be Sunday - Thursday or Tuesday - Saturday.

Help families in placing into residential aged care and finding Home Care Providers.

Become part of an innovative and fun environment within Australia’s largest aged care placement team

Join our rapidly growing company and help families place their loved ones into residential aged care.

If you think you have seen this ad before, that's right you have! We are a growing company that is looking for more talent to join our rapidly growing team. Work within our client services team in our central Southport office. Be part of a team of dedicated aged care specialists who help families looking to place their loved ones into residential aged care.

We have multiple positions available. For this, we are seeking individuals who are highly empathic, self-managed and can handle difficult scenarios.

What’s the role?

Interact over the phone with families who require assistance with placement into aged care and finding Home Care Providers.

Use internal systems to understand care needs and budgets, and then shortlist and present options that match family preferences

Answer client questions relating to residential aged care, or Home Care.

Cultivate and build a relationship with the client by providing empathy and reassurance

Offer individual client information and advice tailored to their personal situation

Provide families with the most up-to-date information regarding aged care overall.

Casual roles require flexible availability across a fortnightly schedule

Who are you?

6+ Months Experience in telephone/call centre environment within a customer service, sales and/or retention role (e.g., insurance, travel, banking) preferred but not essential

Evidence of achieving KPI’s and handling high volumes of daily calls (inbound and outbound)

Strong written and verbal communication skills

Strong computer literacy and intuition to problem solve

Mature approach and the ability to work autonomously within a team environment

A strong commitment to the role in helping families place their loved ones into aged care

Experience in aged care is preferred, but not essential

If you enjoy talking with people and bringing comfort to families during a stressful time, then this could be the role for you.

About Aged Care Decisions

Our mission is to bring comfort to people by empowering them in their residential aged care experience. That is why we go above and beyond in every aspect of the company to support families on their aged care placement journey.

Find out more about our company- https://agedcaredecisions.com.au/about/

Additionally, you can watch the video at the bottom of this ad.

How to apply

Please apply through the Apply Link, and include a cover letter and CV addressed to:

Please indicate why you believe you have a mature and empathetic approach and how it has helped in creating client outcomes.

All final applicants for this position will be asked to provide a National Police Clearance.

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Your application will include the following questions:

Do you have a current Police Check (National Police Certificate) for employment? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Service Case Manager? Have you worked in a call centre before? Do you have customer service experience?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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