Client Retention & Success Manager (UK Evenings)

AnaVation LLC; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading trading platform in the UK is seeking a Client Retention Account Manager to enhance long-term customer relationships. This evening-based role supports US trading hours, focusing on client satisfaction and loyalty through proactive assistance and tailored guidance. Ideal candidates will have a strong understanding of financial markets, excellent communication skills, and a client-centered approach. Join a dynamic team that values initiative and offers competitive benefits and a supportive work environment.

Benefits

Competitive Salary

Work-Life Harmony

Annual Performance Bonus

Generous Time Off

Employee Referral Program

Comprehensive Health & Pension Benefits

Workation Wonderland

Volunteer Days

Qualifications

• Prior experience in FX/CFD trading or client retention is highly advantageous.
• Demonstrates a strong reliability and integrity.
• Proactive and goal-oriented approach to work.

Responsibilities

• Ensure client satisfaction and retention through professional relationships.
• Build and nurture strong relationships with clients.
• Address client inquiries promptly and deliver top-tier service.
• Stay updated on product developments and communicate with clients.
• Implement strategies to re-engage inactive clients.
• Conduct regular client meetings and exclusive events.

Skills

Understanding of financial markets and trading concepts

Excellent communication skills in English

Problem-solving and conflict resolution skills

Ability to manage multiple tasks

Client-centered mindset

Job description

A leading trading platform in the UK is seeking a Client Retention Account Manager to enhance long-term customer relationships. This evening-based role supports US trading hours, focusing on client satisfaction and loyalty through proactive assistance and tailored guidance. Ideal candidates will have a strong understanding of financial markets, excellent communication skills, and a client-centered approach. Join a dynamic team that values initiative and offers competitive benefits and a supportive work environment.