Client Liaison Coordinator

Signature Care Homes; Kingston upon Thames; On-site; GBP 28,000 - 32,000; Full time

Job summary

A luxury care provider in Kingston upon Thames is seeking a Client Liaison Coordinator to support sales and marketing activities. You will manage the move-in process, maintain records, and assist with community events. Ideal candidates will be organized and possess strong communication and IT skills, along with a caring attitude. This position offers a competitive salary of £28,080 to £31,408 annually plus benefits, including a comprehensive training program and a supportive work environment.

Benefits

Up to 30 days annual leave

Workplace pension

Free meals on shift

Life Assurance Scheme

Employee Assistance Programme

Cycle to work scheme

Qualifications

• Experience in sales, hospitality, or customer service is desirable.
• Strong IT skills including Microsoft Office.
• Valid driving licence is required.

Responsibilities

• Support sales targets and maintain the sales database.
• Manage the move-in process and prepare resident files.
• Assist with sales events and community engagement activities.

Skills

Organisational skills

Communication skills

Customer service

IT skills (Microsoft Office)

Job description

# Client Liaison CoordinatorMake a difference every dayAt Signature Senior Lifestyle, we pride ourselves on delivering exceptional care in luxury surroundings. Our Client Liaison Coordinators are the warm and welcoming first point of contact for prospective residents and their families – guiding them through every step of their journey into our homes.Location- Pay Pay:£28,080 - £31,408 per annum + benefitsShare this role## Your role at SignatureAs a Client Liaison Coordinator, you’ll be at the heart of our sales and marketing process, supporting our Client Liaison Manager to ensure every enquiry, show-round, and move-in runs seamlessly. You’ll:* Support sales targets, follow up on leads, and maintain our sales database.* Manage the move-in process – from initial paperwork to a warm welcome on day one.* Prepare and update resident files and ensure accurate reporting.* Assist with sales events, open days, and community engagement activities.* Build strong relationships with local business contacts and referral sources.* Provide office cover, including some weekends and evenings.* Deputise for the Client Liaison Manager when required.## What Signature Offer* From £28,080 per annum* Full time - 40 hours per week* Monday to Friday, 9.00am - 5.30pm* Up to 30 days annual leave, plus 8 bank holidays, depending on length of service* Workplace pension* Free meals on shift for staff working 6+ hours* Life Assurance Scheme* ‘Blue Light’ discount scheme eligible* Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus* Staff recognition scheme – Purple Heart Award* Ongoing career training and development* Employee Assistance Programme, occupational health support and wellbeing services* Plus cycle to work scheme, study support, long service awards and moreTransport Links* Commuting - Surbiton nearest train station* Walking - less than 1 mile from nearest train station* Driving - 5 miles from A3 Kingston bypass with connections to M4, M3 and M25## Signature PeopleYou’ll be an organised, people-focused professional with excellent communication skills and a natural ability to build rapport. You will also have:* Strong IT skills, including Microsoft Office.* Excellent organisation, time management, and attention to detail.* A positive, caring attitude with a high degree of empathy.* Previous experience in sales, hospitality, or customer service (desirable).* A valid driving licence.## About Signature* Competitive pay and benefits package* Career development and training opportunities.* Generous staff recognition and reward schemes.* Access to wellbeing support, including mental health first aiders and free physiotherapy sessions.* A supportive, friendly working environment where your contribution is valued.At Signature, we live by our values – Building Caring Relationships, Being Focused and Accountable, Demonstrating Integrity, Striving for Excellence, and Being Positive. If you share these values and want to make a meaningful difference, we’d love to hear from you.**Apply now** to start your journey with Signature.×### **General Data Protection Regulation - Your Data**By sharing your data with us, your information can be accessed by two separate limited companies; Signature Senior Lifestyle Limited and We Love 9am. You may be contacted by either.GDPR stands for The General Data Protection Regulation. It’s the successor of the data protection act for EU residents. These rules will be enforced from May 2018 and will raise the bar on privacy standards for how businesses obtain, process and store your data.We have your data because you have submitted your CV or a job application via a career microsite or through a social media campaign advert. You will have ticked a box to confirm your consent for us using your data in this way.Your data will be stored on our server and within our Applicant Tracking System, both of which are fully secure. In addition to this, we use analytical tracking software to improve your user experience.You may at any time request the right to be forgotten. Please contact us if you would like your details and associated records removed from our systems, and we will notify you once this has happened.Similarly, if you wish to make any changes to the data we hold about you then get in touch and we will make the relevant changes for you.Changes made to data or the removal of data will be logged by our system for audit purposes.You have the right to access any data that we hold about you. You may submit a request to access this data verbally, electronically or in hardcopy. All data that you have supplied, such as your CV, application forms, and any recruiter notes and comments will be made available to you free of charge. The system will log the event for audit purposes.