Client Care Assistant

Medivet Group; Oxford; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A veterinary care provider in Oxford is seeking a Client Care Assistant to be the first point of contact for clients and offer exceptional service. You will handle reception duties, answer phone calls, and manage appointments while working in a supportive team environment. Ideal candidates should possess excellent reception skills and be able to prioritise effectively. Previous veterinary experience is desirable. This role is full-time and offers generous benefits including health support and annual leave.

Benefits

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance

5 weeks’ annual leave plus Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and services

Qualifications

• Exceptional skills in providing client facing care.
• Experience in managing appointment booking systems.
• Team player with a strong ability to prioritise tasks.

Responsibilities

• Carry out reception duties and update client records.
• Triage emergencies and manage appointment availability.
• Answer and manage client phone calls.

Skills

Exceptional client facing care

Reception skills

Good numeracy skills

Experience with online appointment booking systems

Job description

Client Care Assistant page is loaded## Client Care Assistantlocations: Oxford, Oxfordshire: Woodstock, Oxfordshiretime type: Full timeposted on: Posted Todayjob requisition id: JR003183As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.### **Your career means more than a rota and a job title, that’s why we offer:****Health and wellbeing*** Health Cash Plan from day one* 24/7 counselling and wellbeing support* Life Assurance 3 x salary**Annual leave*** 5 weeks’ annual leave plus Bank Holidays, rising with length of service* Extra ‘Day for You’, a paid day off just for you**Additional support*** Cycle to Work* Season Ticket loans* Discounts on Medivet products and services### **About you**You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.### **What you’ll be doing**Typically, in this role, you’ll:* Carry out reception duties, greeting clients on arrival, and updating records* Triage the impact of emergency appointments, contacting clients and rearranging as needed* Manage the practice diary to ensure appointment availability is optimised to team skillset* Answer client phone calls and manage messages* Ensure appointment slots are available for clients to book online* Process any repeat prescription order requests* Work collaboratively within a supportive team### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.