Client Care Assistant

Medivet Group; Arnold, Netherfield, Hilcote; On-site; GBP 18,000 - GBP 24,000; Full time

Job summary

A veterinary service provider in Arnold is seeking a Client Care Assistant to act as the first point of contact for clients. This full-time position involves managing client relationships, managing appointments, and providing exceptional care in a supportive team environment. The ideal candidate will have excellent reception skills and numeracy skills, with prior experience in a veterinary practice being desirable. Competitive benefits include a health cash plan, generous annual leave, and wellness support.

Benefits

Health Cash Plan

24/7 counselling support

5 weeks annual leave plus Bank Holidays

Cycle to Work scheme

Qualifications

• Experience as a veterinary receptionist is desirable.
• Ability to prioritize tasks and remain calm under pressure.
• Willingness to learn and be flexible in a team environment.

Responsibilities

• Carry out reception duties, greeting clients on arrival.
• Manage the practice diary to optimize appointment availability.
• Process repeat prescription order requests.
• Triage emergency appointments and manage client calls.

Skills

Exceptional client facing care

Excellent reception skills

Good numeracy skills

Experience using online appointment booking systems

Job description

Client Care Assistant page is loaded## Client Care Assistantlocations: Netherfield and Colwick, Nottinghamshiretime type: Full timeposted on: Posted Todayjob requisition id: JR003198As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.**Medivet Netherfield are hiring for a Client Care Assistant.**You will be working with a supportive team who work across three clinics including; Sherwood, Arnold Coppice Rd & Netherfield.This is a full time role, with 1 in 8 weekends at Alfreton 24hr.**Your career means more than a rota and a job title, that’s why we offer:****Health and wellbeing*** Health Cash Plan from day one* 24/7 counselling and wellbeing support* Life Assurance 3 x salary**Annual leave*** 5 weeks’ annual leave plus Bank Holidays, rising with length of service* Extra ‘Day for You’, a paid day off just for you**Additional support*** Cycle to Work* Season Ticket loans* Discounts on Medivet products and services### **About you**You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.### **What you’ll be doing**Typically, in this role, you’ll:* Carry out reception duties, greeting clients on arrival, and updating records* Triage the impact of emergency appointments, contacting clients and rearranging as needed* Manage the practice diary to ensure appointment availability is optimised to team skillset* Answer client phone calls and manage messages* Ensure appointment slots are available for clients to book online* Process any repeat prescription order requests* Work collaboratively within a supportive team### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.