Clearance Broker

FedEx Group; Wellingborough; On-site; GBP 32,000; Full time

Job summary

A leading global logistics company in Wellingborough is seeking a Clearance Broker to join its Customs Clearance team. The role includes reviewing shipments, creating clearance declarations, and resolving customs disputes. Ideal candidates will have experience in import/export processes and excellent communication skills. The position offers an attractive compensation package, training opportunities, and a supportive work environment committed to diversity and inclusion.

Benefits

Attractive compensation package

Training opportunities

Tuition Assistance Program

Employee Assistance Program

Reduced-rate shipping

Career opportunities

Qualifications

• Experience with import/export processes and regulatory requirements desired.
• Excellent communication skills.
• Ability to make sound numerical decisions under tight deadlines.

Responsibilities

• Review shipments to ensure accuracy and compliance.
• Create legally compliant clearance declarations using in-house systems.
• Contact customers for clarification when needed.
• Resolve customs disputes.
• Build relationships with customers for suitable clearance services.
• Work effectively in a busy office environment.

Skills

Team working skills

Customer focus

Attention to detail

Analytical and problem-solving skills

Microsoft Office skills

Job description

We have an exciting opportunity for you to join our Customs Clearance team as a Clearance Broker at FedEx Wellingborough.

Working hours: 37.50 hours per week

Shift pattern: Tuesday to Saturday 10.00 – 18.00 (30 min daily break)

Salary: £31,219.46

Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people knows their day-to-day work is invaluable in delivering outstanding experience to our customers. With 530,000 team members strong, we are as diverse as the world we serve. We love what we do and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing

• Reviewing shipments data to understand the exact customer and regulatory requirements and checking the accuracy and completeness of documentation supplied
• Using in-house systems to create accurate and legally compliant clearance declarations
• Contacting customers or government agencies to clarify information when needed
• Resolving routine customer and customs disputes
• Building effective relationships with our customers and helping them to choose the best suited clearance services
• Working within tight time frames in a busy office environment

What do you bring with you

• Good team working skills with experience of contributing to team performance in a busy office environment
• Experience or working knowledge of key clearance related principles, Import/Export processes and regulatory requirements, CHIEF entries and commercial flights processing is desired
• Customer focused with excellent communication skills
• Attention to detail and the ability to make sound numerical decisions within tight time deadlines
• Good analytical and problem‑solving skills
• Good Microsoft Office and PC skills

What do we offer

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping
• Great career opportunities
• FedEx is one of the world’s most admired companies and trusted brands year after year

Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happen because we do it together.

FedEx in the UK is Disability Confident Committed.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.