Chief of Customer Operations & Transformation

Moneybox; City of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading wealth management platform in the UK is looking for a Head of Customer Operations to effectively lead core operational teams and ensure a strong customer focus. This senior leadership role emphasizes developing teams, driving efficiency, and maintaining compliance while supporting substantial growth. The ideal candidate will have proven experience in operational leadership and a track record of delivering measurable value through data-driven insights. This position offers a full-time commitment in a dynamic environment.

Qualifications

• Proven leadership of large-scale operational functions.
• Strong people leadership experience with track records of developing managers.
• Expertise in operational excellence and continuous improvement.

Responsibilities

• Lead and develop operational teams across Customer Operations.
• Champion customer outcomes by embedding customer focus in processes.
• Optimise resource allocation to balance demand and risk.
• Drive efficiency and automation through process improvements.
• Use data to improve performance metrics and operational effectiveness.
• Safeguard compliance and manage operational risk.
• Collaborate cross-functionally with senior stakeholders.

Skills

Leadership

Customer focus

Data analysis

Operational excellence

Risk management

Job description

A leading wealth management platform in the UK is looking for a Head of Customer Operations to effectively lead core operational teams and ensure a strong customer focus. This senior leadership role emphasizes developing teams, driving efficiency, and maintaining compliance while supporting substantial growth. The ideal candidate will have proven experience in operational leadership and a track record of delivering measurable value through data-driven insights. This position offers a full-time commitment in a dynamic environment.