CCTV Operator - High Wycombe

Ward Security Limited; High Wycombe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider in High Wycombe seeks an experienced CCTV Operator for their 24/7 University Control Room. Responsibilities include supervising in-house security, managing incidents, and liaising with external agencies. The ideal candidate will hold a valid SIA Frontline & CCTV Licence, possess strong communication skills, and have a checkable work history. Join a supportive team offering competitive pay, comprehensive training, and numerous employee benefits.

Benefits

Gym discounts

Retailer & travel savings

Cinema tickets

24/7 Employee Assistance Programme

Qualifications

• At least 1 year experience as a Security Officer or CCTV Operator.
• Strong personal presentation and professional attitude.
• Proactive, reliable, and confident dealing with people.

Responsibilities

• Deliver and supervise in-house security services across campus.
• Lead incident management from minor issues to critical situations.
• Oversee physical and electronic patrols to deter crime.

Skills

Communication skills

Customer service

Team motivation

Problem-solving ability

IT literacy

Education

Valid SIA Frontline & CCTV Licence

5-year checkable work history

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Pay: £15.50 per hour
Shifts: 4 days / 4 off / 4 nights (42 hours per week)

We are recruiting an experienced and proactive CCTV Operator to support a 24/7 University Control Room. You will act as the central point for campus security, coordinating incidents, supporting the Security Team, and ensuring the safety of students, staff, visitors, and property.

• ReWard perks : gym discounts, retailer & travel savings, restaurant and supermarket vouchers, cinema tickets
• 24/7 Employee Assistance Programme

Role Responsibilities

• Deliver and supervise in-house security services across campus
• Coordinate Security staff and ensure adequate resource cover
• Gather and share intelligence affecting University safety
• Support preparation for Martyn’s Law (launch Spring 2027)
• Oversee physical and electronic patrols to deter crime and anti-social behaviour
• Deploy resources effectively and maintain task/event schedules
• Respond quickly to alarms, incidents, and safety concerns
• Operate all control room systems (CCTV, radios, access control, databases)
• Lead incident management from minor issues to critical situations
• Produce accurate incident reports and identify or upscale risks
• Liaise with Police and external agencies when required
• Ensure 24/7 contact and response coverage across all areas
• Monitor contractors and ensure compliance
• Adjust working hours when necessary and complete required training
• Follow all legislation, policies, and instructions from Security Management
• Carry out additional duties as required by the department

Requirements

• Valid SIA Frontline & CCTV Licence (essential)
• At least 1 year experience as a Security Officer or CCTV Operator
• Excellent communication, customer service, and team motivation skills
• Strong personal presentation and professional attitude
• IT literate; able to operate security/emergency systems
• Experience with Microsoft Word, Excel, PowerPoint
• Quick thinker with good problem‑solving ability
• Proactive, reliable, and confident dealing with people
• 5‑year checkable work history

Who We Are

Ward Security provides security services solutions to a range of UK businesses. Security services include CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

Why Work For Us

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in‑house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in‑house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.