CCaaS Solutions Engineer — AI-Powered Contact Center

Women Thrive Magazine; Scarborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution seeks a skilled Solution Engineer in Scarborough to design and implement Contact Centre as a Service (CCaaS) solutions. The successful candidate will enhance customer and agent experiences through technology, collaborate with various teams to develop solutions, and lead technical implementations. Candidates should possess expertise in CCaaS platforms, strong analytical and communication skills, and a degree in Computer Science or a related field. This position offers competitive rewards and a commitment to diversity and equity.

Benefits

Flexible vacation

Tuition assistance

Community engagement opportunities

Competitive rewards program

Qualifications

• Proven experience as a Solution Engineer, specifically in CCaaS.
• Strong knowledge of CCaaS platforms and their integrations.
• Experience with multi-channel contact center solutions.

Responsibilities

• Design and implement CCaaS solutions aligned with business needs.
• Collaborate with teams to gather requirements for solution designs.
• Provide technical leadership during implementation phases.

Skills

CCaaS expertise

Cloud computing

Analytical skills

Communication skills

AI technologies

Education

Bachelor's degree in Computer Science or IT

Tools

Genesys Cloud

Amazon Connect

NICE inContact

Job description

A leading financial institution seeks a skilled Solution Engineer in Scarborough to design and implement Contact Centre as a Service (CCaaS) solutions. The successful candidate will enhance customer and agent experiences through technology, collaborate with various teams to develop solutions, and lead technical implementations. Candidates should possess expertise in CCaaS platforms, strong analytical and communication skills, and a degree in Computer Science or a related field. This position offers competitive rewards and a commitment to diversity and equity.