Casual Parks Front of House Steward

Belfast Zoo; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local heritage site in Northern Ireland seeks a customer service representative to manage events and assist at various locations. Responsibilities include handling bookings, reception, and providing excellent service to visitors. Key skills required are strong customer service abilities and organizational skills. The role offers hourly pay plus compensation for untaken annual leave, contributing to the growth and development of the local community.

Benefits

Compensation for untaken annual leave

Qualifications

• Ability to provide excellent customer service in various locations.
• Experience in handling queries and reception duties.
• Strong organizational skills for event coordination.

Responsibilities

• Provide cover at Belfast Castle and other sites.
• Liaise with customers and visitors efficiently.
• Handle function enquiries, bookings, and general clerical duties.

Skills

Customer service skills

Clerical skills

Event coordination

Job description

£13.4708 per hour plus 12.07 per cent to compensate for untaken annual leave entitlement

This casual post is required to provide cover at Belfast Castle, Malone House or other premises and parks sites covering events, reception, souvenir shop and front office, dealing with function enquiries, bookings, events co-ordination, general clerical duties, reception. Depending on the location they will be responsible to the relevant Manager, Officer or other specified supervisor.

To liaise with customers and visitors in a polite and efficient manner, answering queries and providing a good customer service at all locations.

About You

About the department

The Place and Economy Department drives the future growth, regeneration, and economic development of Belfast and this work aligns with the aims and objectives of the Belfast Agenda and Corporate Plan. Key areas of responsibility include:

• City Centre Regeneration & Investment – Delivering policies, plans, and projects that shape the future of Belfast.
• Economic Development – Supporting high-growth sectors, small businesses, skills development, and employability.
• Planning & Building Control – Overseeing development management, enforcement, and the Local Development Plan (LDP).
• International Relations & Tourism – Promoting Belfast as a key global destination for investment and culture.
• Major Events & Venues – Managing strategic assets including Waterfront and Ulster Hall, Belfast Zoo, Belfast Castle, and Malone House and supporting the development of culture, heritage and the arts.

This department plays a vital role in:

• Aligning regional and city-wide development strategies.
• Driving inclusive growth through business support and inward investment.
• Enhancing the city's infrastructure, housing, and transport networks.
• Showcasing Belfast as a hub for tourism, heritage, and the arts.
• Overseeing strategic grant programmes to support community and economic initiatives.

The department plays a pivotal role in ensuring Belfast is an attractive, sustainable, and inclusive place to live, work, and visit.