Case Manager (Appeals)

Riposta; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare organization in Leeds is seeking a Case Manager for a 13-month fixed-term role focusing on resolving appeals and disputes in primary care. The successful candidate will manage casework effectively and prepare materials for decision-making. Candidates should possess excellent verbal and written communication skills and the ability to navigate complex issues while working collaboratively in a team setting. The position supports work-life balance and career development opportunities.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Access to NHS Pension Scheme

Flexible working arrangements

Employee assistance programme

Qualifications

• Proven capability in managing casework under statutory procedures.
• Strong written and verbal communication skills for complex topics.
• Ability to work with ambiguity and achieve results.

Responsibilities

• Manage all aspects of allocated casework for prompt resolutions.
• Prepare briefing materials for decision-makers.

Skills

Ability to summarise complex issues

Experience working collaboratively

Excellent verbal communication skills

Decision-making within guidelines

Ability to cope with conflicting demands

Job description

Overview

NHS Resolution's Primary Care Appeals service is responsible for ensuring the prompt and fair resolution of appeals and disputes between primary care contractors and NHS England/integrated care boards. Primary care contractors include GPs, dentists, opticians and pharmacists. We are looking to appoint a Case Manager to our small but high performing team. The position is a 13‑month fixed‑term role to cover maternity leave.

capacity

Responsibilities

• The effective delivery of all aspects of allocated casework, managing cases in accordance with statutory procedures and meeting key performance indicators.
• Preparing briefing material with appropriate case findings, rationale and determination to be issued to the decision‑maker or the decision‑making Committee for consideration.

Qualifications

• Ability to summarise in both written and verbal form highly complex issues.
• Able to work with a high level of ambiguity and achieve results.
• Ability to take initiative, use sound judgement and make decisions within general guidelines.
• Ability to cope with conflicting demands and pressures, outcome orientated.
• Experience of working collaboratively with others to achieve their end goal, committed to advocating high‑quality professional standards of team working and able to work in a multi‑professional team.
• Excellent verbal, written and presentational communication skills.

What We Offer in Return

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Collaborative and innovative work environment.
• Work in a progressive environment towards data‑driven strategies.
• A commitment to diversity, equality, and inclusion.
• Access to the NHS Pension Scheme and a minimum of 27 days annual leave.
• Commitment to support individuals in having a work‑life balance, offering flexible working arrangements.

When joining the NHS family, there are Cache you cooper show a wealth of savings, discounts and support you will be able to access.

Benefits and Perks

• 24‑hour employee assistance programme from Health conexión (EAP)
• Eye care vouchers for Specsavers.
• Health service discounts.
• Blue Light card, a discount service for the emergency services and the NHS.
• Cycle to work scheme.
• Season ticket loan scheme.

About Us

NHS Resolution is a not‑for‑profit arms‑length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date as well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 25 January 2026. We reserve the right to close the advertisement early should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a visa, NHS Resolution is currently unable to support sponsorship requests.