Care Complaints & Quality Assurance Officer

Derbyshire Limited; East Midlands; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local authority in East Midlands is seeking an experienced Business Services Officer to join the Adult Social Care Quality team. In this role, you will manage complaints, ensuring accurate recording, investigation, and timely responses. Ideal candidates should have experience in complaints handling and be comfortable dealing with sensitive information. The position offers flexible working options and is based at County Hall, Matlock, with work-from-home arrangements. Join a supportive team and enhance your career through training opportunities.

Benefits

Access to a Pension Scheme

25 days annual leave

Flexible working

Training and development opportunities

Access to in-house occupational services

Qualifications

• Experience in complaints handling within adult social care.
• Ability to communicate respectfully and empathetically with complainants.
• Strong understanding of statutory and regulatory functions associated with Adult Social Care.

Responsibilities

• Accurately record, track, monitor, and report all complaints.
• Investigate complaints thoroughly and communicate findings.
• Support the Business Service Manager in developing complaints procedures.
• Assist in analyzing feedback for continual learning.

Skills

Complaints handling experience

Excellent IT skills

Good organisational skills

Ability to deal with sensitive information

Attention to detail

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

A local authority in East Midlands is seeking an experienced Business Services Officer to join the Adult Social Care Quality team. In this role, you will manage complaints, ensuring accurate recording, investigation, and timely responses. Ideal candidates should have experience in complaints handling and be comfortable dealing with sensitive information. The position offers flexible working options and is based at County Hall, Matlock, with work-from-home arrangements. Join a supportive team and enhance your career through training opportunities.