Call Center Representative

Broadviewvet; Rochester; On-site; GBP 22,000 - 38,000; Full time

Job summary

A veterinary service provider in Rochester is seeking a Full-Time Call Center Representative. This role involves managing client communications, scheduling appointments, and supporting clients with their inquiries. Ideal candidates will have at least 2 years of customer service experience, preferably in veterinary or medical settings. The company offers competitive pay, flexible scheduling, and various benefits.

Benefits

Competitive pay

Paid time off

Medical, dental, and vision coverage

401(k) with employer contributions

Flexible scheduling

Qualifications

• Minimum of 2 years of customer service experience.
• Experience in veterinary hospital, medical call center, or doggy daycare.
• Proficient in exceptional customer service and multitasking.

Responsibilities

• Educate and support clients.
• Answer and manage incoming phone calls.
• Schedule and reschedule appointments.
• Liaise with doctors for client queries.

Skills

Customer service experience

Phone etiquette

Multitasking

Communication skills

Time management

Problem-solving

Education

High school diploma or GED

Job description

We're Growing! Join Our Team as a Full-Time Call Center Representative

Broadview Animal Hospital is thrilled to announce that we’re expanding our talented team of Call Center Representatives! We are currently seeking a Full‑Time Representative for our Rochester, NH location.

Our Call Center Representatives are the first point of contact for our clients and play a vital role in supporting pet parents and their beloved companions. If you are passionate about helping others and love animals, this could be the perfect opportunity for you!

Why Join Broadview?

At Broadview, we are committed to the growth and development of every team member. We strive to maintain a positive, collaborative work environment, and we recognize the importance of work‑life balance, offering flexible schedules that support both personal and family needs.

We are proud to be AAHA‑accredited and privately owned and operated by compassionate, family‑minded individuals. For over 40 years, we’ve been delivering quality care with compassion across the greater Seacoast area. Our services include full‑service small animal general medicine, surgery, orthopedics, theriogenology, behavior services, and urgent care.

Located between the White Mountains and the beautiful New Hampshire seacoast, Broadview Animal Hospital is a great place to build a meaningful career.

Who We Treat

We welcome a wide range of patients including dogs, cats, ferrets, rabbits, reptiles, and pocket pets. Our team uses progressive techniques and protocols, supported by modern technology such as:

• Cloud‑based medical records
• Digital radiography
• Therapy laser
• Ultrasound
• Endoscopy
• Laparoscopy/arthroscopy
• In‑house diagnostic laboratory

Key Responsibilities

• Educating and supporting clients
• Answering and managing incoming phone calls
• Scheduling and rescheduling appointments
• Problem‑solving and finding solutions
• Liaising with doctors to address client questions and concerns
• Processing online prescription approvals
• Managing client emails
• Communicating with insurance providers
• Transferring and receiving medical records

Required Qualifications

• Minimum of 2 years of customer service experience
• Experience in one or more of the following settings:
  • Veterinary hospital
  • Medical/dental call center or front desk
  • Doggy daycare/kennel
• High school diploma or GED
• Proficiency in:
  • Exceptional customer service and phone etiquette
  • Multitasking in a fast‑paced environment
  • Clear and empathetic communication
  • Time management and organization
  • Problem‑solving and patience

What We Offer

• Competitive pay
• Paid time off, holidays, and sick leave
• Weekend shift differentials
• Medical, dental, and vision coverage
• Monthly health saving allowance
• 401(k) with employer contributions
• Continuing education (CE) allowance
• Employee pet care discount
• Flexible scheduling
• Uniform allowance
• And so much more!

This is a full‑time position, and only candidates who meet the listed qualifications will be considered. If you’re looking for a meaningful, people‑ and pet‑focused role in a supportive environment, don’t wait—apply today!