Café - Team Leader

Whsmithcareers; Salisbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail chain in Salisbury is looking for a Barista Maestro to lead their team at Smiths Family Kitchen/Costa Coffee. This role involves inspiring the team to deliver great customer service while maintaining high standards in the store. Passion for coffee and experience in a fast-paced retail environment are valued. The company offers competitive salary, employee discounts, and strong support for well-being. Join a team that values inclusivity and recognizes employee contributions.

Benefits

Employee discounts up to 50%

Pension scheme

Employee Assistance Programme

Qualifications

• Current Team Leader / Barista in a fast-paced environment preferred.
• Experience in energizing and motivating teams is beneficial.
• Ability to prioritize in a fast-paced retail environment.

Responsibilities

• Lead the team to provide exceptional customer service.
• Create a culture of learning and recognition among colleagues.
• Keep the team informed about business performance and improvement opportunities.

Skills

Customer service

Team leadership

Passion for coffee

Organizational skills

Proactivity

Job description

Barista Maestro – Smiths Family Kitchen/Costa Coffee/DMC

As a Barista Maestro at Smiths Family Kitchen/Costa Coffee/DMC, you’ll lead and inspire your team to provide exceptional customer service, create a working environment that helps our colleagues to develop and achieve.

Smiths Family Kitchen/Costa Coffee/DMC offers over 40 beverage options that are hot, cold, and iced as well as offering fresh baked products in store, patisserie items, hot breakfast, and lunch on the go. Smiths Family Kitchen/Costa Coffee/DMC prides itself on supporting the local community and giving back to its customers with a wealth of offers, loyalty and NHS discounts.

What being a Barista Maestro is all about?

• As a Barista Maestro you’ll be the team leader inspiring the team every day, keeping customer service at the heart of everything you do, dedicated to creating incredible experiences for our customers whilst driving sales and Commerciality.
• A passion for coffee and a pride for making the perfect drink, for every customer, every time!
• Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a Highest standard, and that we are operating safely and legally.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome.
• Keeping teams up to date on stores business performance and appropriately challenging what can be done to improve.

What our Store Leadership Team would love to see:

• A passion for providing a great customer experience in your stores by Crafting Great coffee with your passion and energy for that Perfect Blend.
• Current Team Leader / Barista (or equivalent) in a fast-paced hospitality retailer or similar environment - but not essential.
• Confident in energising, influencing and motivating the store team to deliver exceptional service and performance.
• Organised, proactive - able to prioritise at pace in a fast-paced retail environment.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.

We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays (Hourly paid 6.6 weeks including bank holidays) and employee discounts (up to 50%), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

WH Smith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us. This means that we whenever possible, we try our best to provide the flexibility to allow you to enjoy life’s big moments.