Broker Administrator

Panda Utilities Limited; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A resource recovery business in the UK is seeking a Coordinator to manage the Broker Management email inbox and process customer orders. The ideal candidate should excel in organization and have strong administration skills, alongside experience in customer service. You will be responsible for data entry, liaising with suppliers, and addressing customer inquiries. This role offers a chance to contribute to a team focused on sustainable practices and exceptional customer service.

Qualifications

• Excellent organisational skills to coordinate data accurately.
• Experience in administration and customer service roles.
• Knowledge of waste industry is advantageous.

Responsibilities

• Coordinate Broker Management email inbox and process orders.
• Record data accurately in systems following company policies.
• Manage customer queries and liaise with suppliers.

Skills

Excellent organisation and time management skills

Good administration skills

Advanced knowledge in the use of Microsoft Office applications

Sales support and customer service

Good level of written and oral communication

Knowledge of the waste industry / hazardous waste

Knowledge / Experience using CRM

Job description

About the Role

You will be responsible for the day-to-day coordination of the Broker Management email inbox. You’ll process customer orders and enquiries, liaise with suppliers and make arrangements for waste transfer. You will enter data onto the company computer system to ensure all work orders are recorded accurately.

Key Responsibilities

• To ensure all data is recorded onto ERP accurately in line with company “right first time” policy
• To resolve all customer queries to conclusion in a timely manner
• To ensure that all IT systems are properly used, and all data is accurately recorded on the system
• To provide quotations for customer enquiries and keep accurate records
• To manage and administer the entering of new sales onto AMCS and gains
• Liaise with service teams regarding deliveries and scheduling
• Ensure all department procedures are followed within the company’s SLA’S
• Generate and support the company’s credit note process
• You will ensure all invoice queries are dealt with in an efficient manner and communicated with the financial teams
• Identifying and helping to resolve issues with sub‑contractors in order to reduce repeat issue

The Ideal Candidate

• You are tenacious, passionate and positive
• You enjoy working as part of a team and work on own initiative
• You are willing to work hard and prove yourself

Skills and Experience

• Excellent organisation and time management skills
• Good administration skills
• Advanced knowledge in the use of Microsoft Office applications
• Sales support and customer service
• Good level of written and oral communication
• Knowledge of the waste industry / hazardous waste would be an advantage
• Knowledge / Experience using CRM would be an advantage

About Us

Join us on the journey…..

Over the past 30 years, Panda has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Panda is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Panda is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey……….

Panda aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside. (DE&I Policy Statement)