Bilingual Guest Experience Lead (English/Spanish)

McDonald's; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global fast-food chain in Manchester is seeking a Guest Experience Leader to enhance customer satisfaction. In this role, you will check in with guests, resolve concerns, and work closely with your team to ensure a welcoming environment. Ideal candidates possess strong communication skills and a passion for serving others. This position offers competitive pay and various benefits, making it a great opportunity for those looking to develop in the hospitality field.

Benefits

Competitive pay from $14.50

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Check in with guests and ensure they enjoy their experience.
• Handle guest concerns and provide resolution to their satisfaction.
• Work hand in hand with your team to maintain a welcoming environment.
• Offer expert insight into promotions and features of the McDonald's App.

Skills

Teamwork

Effective communication

Humble demeanor

Job description

A global fast-food chain in Manchester is seeking a Guest Experience Leader to enhance customer satisfaction. In this role, you will check in with guests, resolve concerns, and work closely with your team to ensure a welcoming environment. Ideal candidates possess strong communication skills and a passion for serving others. This position offers competitive pay and various benefits, making it a great opportunity for those looking to develop in the hospitality field.