Banking Customer Service Advisor — SME Focus

Methodfi; Milton Keynes; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A dynamic fintech company is seeking a Customer Service Advisor to provide exceptional support to retail and SME customers in Milton Keynes. The role involves managing inquiries and complaints via chat and telephony while ensuring compliance with banking standards. Ideal candidates will possess strong customer service experience and effective communication skills, with opportunities for continuous development and flexible working options.

Benefits

Flexible working options

Discretionary bonus scheme

Pension contributions

Private health cover

Family-friendly policies

Qualifications

• Strong customer service experience, particularly in customer-facing roles.
• Experience with core banking systems and social media interaction.
• Ability to handle complex complaints and understand customer concerns.

Responsibilities

• Field inbound communications from customers through various channels.
• Manage complaints and resolve issues to customer satisfaction.
• Proactively identify areas for process improvement.

Skills

Customer service experience

Problem solving

Communication skills

Familiarity with banking systems

Job description

A dynamic fintech company is seeking a Customer Service Advisor to provide exceptional support to retail and SME customers in Milton Keynes. The role involves managing inquiries and complaints via chat and telephony while ensuring compliance with banking standards. Ideal candidates will possess strong customer service experience and effective communication skills, with opportunities for continuous development and flexible working options.