B2B Subscriptions: Client Engagement & Success Lead

Bloomberg New Energy Finance; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial information firm is looking for a Client Engagement Specialist to drive adoption and engagement for their B2B subscriptions. The candidate will work closely with clients to enhance the user journey and ensure satisfaction, focusing on account growth while collaborating with various teams. Ideal candidates will have a background in client-facing roles, excellent communication skills, and the ability to interpret data for strategic decisions. Competitive compensation and benefits are offered.

Benefits

Competitive compensation

Comprehensive healthcare coverage

Parental leave

Retirement savings plans

Qualifications

• Minimum of 3 years in a client-facing role.
• Experience in subscriptions-oriented businesses is a plus.
• High-level analytical and quantitative skills.

Responsibilities

• Drive engagement with Bloomberg.com.
• Monitor account health metrics and adapt strategies.
• Collaborate with cross-functional stakeholders to scale engagement programs.

Skills

Client-facing experience

Cold calling

Relationship development

Salesforce proficiency

Microsoft Excel skills

Analytical skills

Problem-solving skills

Collaboration skills

Organizational skills

Job description

A leading financial information firm is looking for a Client Engagement Specialist to drive adoption and engagement for their B2B subscriptions. The candidate will work closely with clients to enhance the user journey and ensure satisfaction, focusing on account growth while collaborating with various teams. Ideal candidates will have a background in client-facing roles, excellent communication skills, and the ability to interpret data for strategic decisions. Competitive compensation and benefits are offered.