AV & IT Helpdesk Technician | Hybrid Role

Holland & Barrett; United Kingdom; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading education provider in the UK seeks an IT Support role dedicated to delivering high-quality AV and IT assistance. The ideal candidate will excel in customer service and technical support, with knowledge of Windows OS, Microsoft Office, and AV systems. This position supports a hybrid work arrangement, offering 25 days annual leave and various professional development opportunities. Candidates must demonstrate eligibility to work in the UK and are encouraged to apply before the closing date of 4th January 2026.

Benefits

25 days annual leave

Employee Discounts Scheme

Onsite fitness facilities

Cycle to Work Scheme

Support for continuous professional development

Flexible working opportunities

Enhanced maternity, adoption and paternity leave

Qualifications

• Demonstrable experience providing technical support.
• Ability to deliver exceptional customer service.
• Remain calm and effective under pressure.
• Proactive and reliable team player.

Responsibilities

• Deliver high-quality AV and IT support service.
• Provide a responsive helpdesk service.
• Maintain, monitor and improve AV and IT systems.
• Deliver timely and effective support.

Skills

Technical support experience

Customer service

Windows desktop operating systems

Microsoft Office applications

Active Directory

AV equipment knowledge

Job description

A leading education provider in the UK seeks an IT Support role dedicated to delivering high-quality AV and IT assistance. The ideal candidate will excel in customer service and technical support, with knowledge of Windows OS, Microsoft Office, and AV systems. This position supports a hybrid work arrangement, offering 25 days annual leave and various professional development opportunities. Candidates must demonstrate eligibility to work in the UK and are encouraged to apply before the closing date of 4th January 2026.