Automotive Service Advisor: Customer Care & Upsell

BMW; Borehamwood; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prominent automotive group in Borehamwood seeks a Service Advisor to act as the main point of contact for customers during vehicle maintenance. The ideal candidate will possess excellent communication and customer service skills, be capable of upselling services, and manage customer records effectively. This role offers a supportive environment with opportunities for professional growth and an industry-leading benefits package including healthcare access and enhanced holiday allowance.

Benefits

24/7 online access to healthcare professionals

Car purchasing and lease schemes

Enhanced holiday allowance with length of service

Paid day off for your birthday

Company share purchase plan

Loan plans including toolbox and travel tickets

Colleague referral payments

Family-friendly policies

Training and development options

Qualifications

• Proven ability to engage effectively with customers and colleagues.
• Experience in a target-driven environment with goal achievement.
• Strong product knowledge through training and customer interaction.

Responsibilities

• Welcome and engage customers throughout their service experience.
• Keep customers informed on vehicle repair progress.
• Promote additional services based on Technicians' recommendations.
• Schedule vehicle appointments accurately.
• Conduct pre-appointment customer calls for confirmations.
• Maintain precise customer records for effective service management.

Skills

Excellent communication skills

Experience in delivering exceptional customer service

Ability to identify customer needs and upsell

Excellent time management skills

Ability to work under pressure

Valid UK driving licence

Job description

A prominent automotive group in Borehamwood seeks a Service Advisor to act as the main point of contact for customers during vehicle maintenance. The ideal candidate will possess excellent communication and customer service skills, be capable of upselling services, and manage customer records effectively. This role offers a supportive environment with opportunities for professional growth and an industry-leading benefits package including healthcare access and enhanced holiday allowance.